AudienceView Connect

Modifying Admission Marketing Data for Multiple Performances

Similar to other areas of the application, AudienceView enables you to capture additional data about an admission on a performance. These fields can be customized as per your organization’s requirements.

You can also create informative 'Messages' with 'Images' that will display in the Desktop (message only) and Online when a seat with an associated message is selected. Messages set on the Venue Configuration Performance Management-Seats Page override messages that are set on the Venue Configuration Venue-Seats Page and the Venue Configuration Venue-Sections Page. For more information, refer to Obstructed View and Accessibility Messaging.

You can only add marketing data for those fields that are a part of the performances admission inventory.

To display these fields, you may have to modify your Registry settings. For more information, refer to Configuring Series, Performance and Admission Data Fields.

To modify an admission's marketing data, complete the following:

  1. Open the Venue Configuration application from the AudienceView Desktop.
  2. Select the Performance Management tab.
    The Performance Management|Search page appears.
  3. Search for the performance(s) with the marketing data field(s) that you want to work update by clicking the check box next to each performance. For more information, refer to the Venue Configuration Performance Management-Search Page and Performing Searches.
  4. Click 'Seats'.
    The Performance Management|Seats page appears.
  5. Choose an option:
    If you want to Then
    update the data for many admissions in the same area, click and drag your mouse to draw a box over the admissions you want to select.
    update the data for a specific admission, select the admission(s). You can select multiple admissions.
  6. The buttons are enabled along the right of the page and the marketing data fields appear.
    You can clear a section by pressing SHIFT and clicking the seat or while clicking and dragging your mouse over the seats.

    If no data fields appear, you have either selected a seat that is not currently part of the performance’s admission inventory, or there are no data fields configured.
    If marketing data has already been set for an admission, but you have also selected multiple admissions with different data or no marketing data, the data fields appear empty. Setting a value overrides any previous data entries.
  7. Enter the required data in the data fields on the right of the screen.
    If you have selected multiple admissions, the data you enter in the fields will apply to all fields and overwrites any data that was already entered for the field.
  8. Click 'OK'.
    The application refreshes the data fields.
  9. For each admission you want to modify, repeat the process from Step 5.
  10. Click 'Apply'.
    A window confirms that the application updated the performance(s).
  11. Click 'OK'.