• Correspondence Messages Pages
  • Correspondence Messages-Search Page
  • Correspondence Messages-Basic Page
  • Correspondence Messages-Build Page
  • Correspondence Messages-Schedule Page
  • Correspondence Messages-Preview Page
• Sending Messages
  • Creating a Message
  • Building the Content of a Message
  • Using the Rich Text Editor to Create the Content of a Message
    • Rich Text Formats and Operations for Messages
    • Selecting and Using a Template for a Message
    • Copying Selected Text from Microsoft Word Documents into a Message
    • Searching for Text in a Message
    • Finding and Replacing Text in a Message
    • Creating a Link in a Message
    • Creating and Using an Anchor in a Message
    • Creating an Email Link in a Message
    • Inserting an Image in a Message
      • Inserting an Image from your Computer in a Message
      • Inserting an Image from the Internet in a Message
    • Editing an Image in a Message
    • Inserting a File in a Message
    • Inserting a Table in a Message
    • Editing a Table in a Message
    • Inserting a Horizontal Line in a Message
    • Inserting an Emoticon in a Message
    • Inserting a Special Character in a Message
    • Inserting a Page Break in a Message
    • Customizing the Message Text Appearance
    • Viewing the Message in Full Screen
  • Using the Source Editor to Create the Content of a Message
    • HTML Restrictions Within Messages
  • Building Links to Performances, Bundles, Articles and Miscellaneous Items in a Message
    • Linking to a Performance in a Message
    • Linking to a Bundle in a Message
    • Linking to an Article in a Message
    • Linking to a Miscellaneous Item in a Message
    • Linking to a Gift in a Message
    • Referrer Codes
  • Inserting Tags into a Message
  • Previewing a Message
  • Testing and Scheduling Messages
    • Permission and Content Requirements for Scheduling Message
    • Sending a Test Message
    • Scheduling a Message
  • Modifying a Message
  • Copying a Message
  • Deleting a Message

Caution If you alter an Internal message that you have already sent to customers, the message that they see within the Message Centre will also change. You can, however, create a copy of the message instead.

Once you have created a message and saved it, you can update the contents or details of the message as necessary.

To update the content or details of a message, complete the following:

1. Open the Correspondence application from the AudienceView Desktop.
2. To alter the basic details of the message:
   1. Select the Messages tab.
      The Messages|Search page appears.
   2. Search for and select the message that you want to modify. For more information, refer to the Correspondence Messages-Search Page and Performing Searches.
      The Messages|Basic page appears.
   3. Update the basic details of your message.For more information, refer to Creating a Message.
3. To alter the appearance of your message:
   1. Select the Messages tab.
      The Messages|Search page appears.
   2. Search for and select the message that you want to modify. For more information, refer to the Correspondence Messages-Search Page and Performing Searches.
      The Message|Basic page appears.
   3. Select the Build tab.
      The Messages|Build page appears.
   4. Update the content of your message using the Rich Text editor. For more information, refer to Building the Content of a Message and Using the Rich Text Editor to Create the Content of a Message.
4. To change the scheduled time for your message to be sent:
   1. Select the Messages tab.
      The Messages|Search page appears.
   2. Search for and select the message that you want to modify. For more information, refer to the Correspondence Messages-Search Page and Performing Searches.
      The Message|Basic pages appears.
   3. Select the Schedule tab.
      The Messages|Schedule page appears.
   4. Alter the scheduled time for your message to be sent. For more information, refer to Scheduling a Message to be Sent.
5. To reload the original content of your message without committing any changes, click 'Reload'.
   The current page refreshes with the most-recently-saved version of the message displayed. All unsaved changes to the message are removed.
6. Click 'Apply'.
   A window confirms that the application updated the message.
7. Click 'OK'.