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AudienceView Documentation

Call Over Report

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The Call Over report lists the details for all of the customers who have tickets on order for a specified performance.

Call Over Report Criteria

The following table describes this report’s criteria:

Criteria Description
Performance Code Enables you to filter the report by a specific performance.
Enter the performance code or click to search for the performance. For more information, refer to The Find Performances Dialog Box.
Report Output By Enables you to sort the report by:
  • Customer Number
  • Last Name
  • Order Number
  • Section Row Number
Customer Number Enables you to filter the report by specific customers and agents (if applicable).
Enter the customer number or click to search for the performance. For more information, refer to The Find Customers Dialog Box.
Create User Role Enables you to filter by the selected user roles.
This is the user who created the order.
To select more than one user role , hold CTRL or SHIFT while making your selections.
Create User Role Group Enables you to filter by the selected user role groups.
This is the user who created the order.
To select more than one user role group, hold CTRL or SHIFT while making your selections.
Display Charge Types Enables you to further expand the report by adding columns based on the selected charge types:
  • Commission
  • Service Charge
  • Tax

     
    Information
    Two other options, User Tax1 and User Tax2, are available. By default they are disabled in the General Configuration application List|Entries page for the Service Charge Types list. To configure these options, they must first be enabled. For information on configuring taxes and charges, refer to Product Configuration Charges.

The following criteria is available under the customer marketing data section:

Criteria Description
Customer Marketing Data Fields Click to expand the Customer Marketing Data fields.

Enables you to filter the report by the specified customer marketing data. Customer marketing data is collected when the user creates the order. Once you have selected a Customer Marketing Data Option from the dropdown list, you must enter the exact value for the marketing data in the associated 'Customer Marketing Data Option Value' field. If you do not enter a value, AudienceView will ignore the selected marketing data. If the data field has an associated list (e.g. a list of available options), you must enter the Key for the list option that you want to use, not the label as it is seen by users. You can find the key in the General Configuration Lists Pages.

If when selecting a marketing data field, you see “data1” or “data2” as options rather than the labels that you use for collecting marketing data, speak to your system administrator to update the application to reflect the actual labels.

The following criteria is available under the order marketing data section:

Criteria Description
Order Marketing Data Fields Click to expand the Order Marketing Data fields.

Enables you to filter the report by the specified customer marketing data. Order marketing data is collected when the user creates the order. Once you have selected a Order Marketing Data Option from the dropdown list, you must enter the exact value for the marketing data in the associated 'Order Marketing Data Option Value' field. If you do not enter a value, AudienceView will ignore the selected marketing data. If the data field has an associated list (e.g. a list of available options), you must enter the Key for the list option that you want to use, not the label as it is seen by users. You can find the key in the General Configuration Lists Pages.

If when selecting a marketing data field, you see “data1” or “data2” as options rather than the labels that you use for collecting marketing data, speak to your system administrator to update the application to reflect the actual labels.

Call Over Report Output

The following image illustrates a sample report.

Field Description
Customer # Displays the customer number.
Order # Displays the order number.
Organization Name Displays the name of the customer/organization.
Seat Count Displays the total number of seats purchased for the specified performance.
Section Displays the section where the seats reside.
Row Displays the row where the seats reside.
Seat(s) Displays the seat number(s) purchased for the specified performance.
Price Type Displays the price type of the ticket.
Face Price Displays the face value of the ticket(s) purchased.
Net Displays the net value of the ticket(s) purchased.
Tax Displays the amount of tax that was charged to the ticket(s) purchased.
Gross Displays the gross value of the ticket(s) purchased.