AudienceView Connect

Assigning a Bundle’s Admissions to a Pass

 

A bundle’s performances may be eligible to be assigned to a pass. A pass is used to hold a customer’s admissions and can be earned through a membership or given to a customer with the purchase of a bundle.

If the pass is not enabled to hold multiple admissions to the same performance, you can assign a bundle’s individual admissions to the pass using the Order|Bundles|Bundles page. Otherwise, refer to Assigning an Admission to a Customer’s Pass to assign all of the bundle’s admissions to the pass.

Depending on how the pass was configured, multiple admissions to the same performance may not be enabled. If this is the case, and the pass was earned through the purchase of a bundle, the pass must be removed from the bundle’s admissions on the Order|Summary page, and single admissions added back onto the pass using the Order|Bundles page.

If the customer earned the pass through the purchase of a bundle, the application automatically assigns the bundle’s admissions to the pass.

Before you can assign a performance to a customer’s pass, the following must be true:

To assign a bundle’s admissions to a pass, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Select the Bundles tab.
    The Order|Bundles|Seats page appears.
  5. Select the Bundles tab.
    The Order|Bundles|Bundles page appears.
  6. If the customer with the pass is associated with the order or admission: Select the pass from the 'Customer Pass' dropdown for each admission that you want to assign to the pass.
    Depending on how the pass was configured, you may not be able to add multiple admissions to the same event on the pass.
    If the customer with the pass is not associated with the order or admission: Assign the customer with the pass to the order or the admission.
    For more information, refer to Adding an Existing Customer to an Open Order.
    Be sure to click 'Apply' or 'Update Details' to load the customer’s pass information.
    Select the pass from the 'Customer Pass' dropdown list.
  7. Only passes that are eligible for the performance are displayed in the dropdown list. If the dropdown list is empty, the customer may not have a pass or the pass held by the customer may not be eligible for the performance.
  8. Click 'Create' or 'Apply'.
    If you printed tickets before you assigned the admissions to the pass, you will have to print again.