AudienceView Documentation

• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

Product Guides > 6.8.0 Product Documentation > 6.8.0 Application Documentation > AudienceView User Guides > Customer Services Guide > Customer Services - Order > Handling Customer Orders > Modifying Seats on an Order > Changing the Price Type for a Seat on an Order Using the Seat Map

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Once you add admissions to an order, you can use the seat map to modify the price type if the ticket has not been used and you have the appropriate permissions.

To change the price type using the seat map, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. In the admissions section, click on the name of the performance you want to work with.
   The Seats|Map page appears. Seats that are part of the order display in larger letters.
   
5. Select the new price type from the 'Price Type' dropdown.
6. Click on the seat that you want to apply the new price type to.
   The price type letter is updated.
7. Click 'Order|Summary'.
8. Update the payment details, if necessary.
   For more information, refer to Handling Customer Payments.
9. Cick 'Apply'.

   Information If the tickets have already been printed, the application cancels the tickets and, depending on your delivery method, you may have to print the order again. By default, the application prompts you to enter a reason for cancelling the tickets.

   A window confirms that the application updated the order.

10. Click 'OK'.