This has been corrected in AudienceView 6.8.10.
The merchant descriptor field on the event or on the payment method can be used to dynamically create a descriptor that displays on the card holder's credit card statement.
The formula for both PayPal gateways is as follows:
SOFTDESCRIPTOR
(Optional) Per transaction description of the payment that is passed to the buyer's credit card statement.
If you provide a value in this field, the full descriptor displayed on the buyer's statement has the following format:
<PP * | PAYPAL *><Merchant descriptor as set in the Payment Receiving Preferences><1 space><soft descriptor>
Character length and limitations: The soft descriptor can contain only the following characters:
- Alphanumeric characters
- - (dash)
- * (asterisk)
- . (period)
- (spaces)
If you pass any other characters, PayPal will return an error code.
The soft descriptor does not include the phone number, which can be toggled between your customer service number and PayPal's Customer Service number.
The maximum length of the soft descriptor is 22 characters. Of this, the PayPal prefix uses either four or eight characters of the data format. Thus, the maximum length of the soft descriptor information that you can pass in this field is:
22 - len(<PP * | PAYPAL *>) - len(<Descriptor set in Payment Receiving Preferences> + 1)
For example, assume the following conditions:
- The PayPal prefix toggle is set to PAYPAL * in PayPal's administration tools.
- The merchant descriptor set in the 'Payment Receiving Preferences' is set to EBAY.
- The soft descriptor is passed in as JanesFlowerGifts LLC.
The resulting descriptor string on the credit card is:
PAYPAL *EBAY JanesFlow
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