AudienceView Connect
AudienceView Documentation

AudienceView 6.8.11 Fixes

Desktop Fixes

Issue Solution ID
Whenever the Funds Management application Gift|Basic page is updated another record is added to the Customer Services application Order|History|Gifts page. This has been corrected in AudienceView 6.8.11.
The Customer Services application Order|History|Gifts page now uses the TSsearchBO. Since this is a new business object, ensure that all of the groups that had the permissions to run a TSgiftCO search, would still be able to continue using the order history gift page.
 
Groups that have TSgiftCO search permission should be updated by adding TSsearchBO permissions.
For more information, refer to TSsearchBO (AudienceView 6.8.11).
AVD-2421
AVD-11892
Clicking the 'Seats' button on the Venue Configuration application Performances|Basic page causes a JScript error. This has been corrected in AudienceView 6.8.11.
Clicking the 'Seats' button on the Venue Configuration application Performances|Basic page no longer causes a JScript error.
AVD-3486
Membership points and benefits are not being recalculated applicable items are removed from an order. This has been corrected in AudienceView 6.8.11.
Membership points and benefits are calculated correctly when applicable items are removed from an order.
AVD-4135
Unable to update an offer's 'End Date' if offer the offer contains a gift. This has been corrected in AudienceView 6.8.11.
Previously when editing an offer, the 'End Date' used a validation that did not take the underlying sale and reservation dates in the correct order. The algorithm has been updated to correctly validate an 'End Date' on offers created through the offer process as well as the offer 'End Date' created automatically through AVTiki and the Reservation process.
AVD-5599
Clicking 'Update Performances' on the Utilities application Performances|Templates page causes a database error (3016). This has been corrected in AudienceView 6.8.11.
The database error no longer occurs.
AVD-7903
Updating 'Customer Marketing Date' fields periodically causes an error (Customer Services and Utilities). This has been corrected in AudienceView 6.8.11.
Updating 'Customer Marketing Date' fields no longer causes an error.
AVD-8613
Removing admissions via the Customer Services application Order|Seats page periodically causes a JScript error. This has been corrected in AudienceView 6.8.11.
The JScript error no longer occurs and admissions can be removed via the Customer Services application Order|Seats page.
AVD-8922
Loading a miscellaneous item with a 'Category' generates a not in list validation error on the 'Category', even though the value is in the list. This issue does not affect the use of the item except in the case of a Data Monkey script attempting to load the item. This has been corrected in AudienceView 6.8.11.
The issue has been resolved and the validation error no longer appears. A Data Monkey script can now successfully load the item.
AVD-10582
When a compressed multi list's value is set as a default on a field, the 'Key' is being mismatched, and returns the incorrect value. This has been corrected in AudienceView 6.8.11.
Compressed multi list values can now be defaulted on fields.
AVD-10786
When a link to a performance is included in an email, the correspondence_detail_id looks like a variable. This has been corrected in AudienceView 6.8.11.
Emails correctly include the correspondence_detail_id if it is specified (for example, as part of a URL).
AVD-10815
There is no longer a default value set for the 'Number of Allowed Failed Login Attempts'. Instead the 'Failed Login Attempts' value was set to 6. This has been corrected in AudienceView 6.8.11.
The 'Number of Allowed Failed Login Attempts' is now a required field and is set to 6 by default. The 'Failed Login Attempts' no lnoger has a default value.
AVD-10924
Clicking on the 'Select Criteria' button on the Product Configuration application Bundles|Elements page causes a 500 error when using Internet Explorer 9. This has been corrected in AudienceView 6.8.11.
Clicking on the 'Select Criteria' button on the Product Configuration application Bundles|Elements page no longer causes a 500 error, and series and performances can be selected.
AVD-11434
After you look up a valid address and then exit the dialog box without making a selection, the list of addresses is pushed into the Customer Services application Customer|Basic page. This has been corrected in AudienceView 6.8.11.
After using the 'Address Lookup' button and then closing the pop-up without making a selection, the suggested addresses are no longer displayed on the page. When Address Verification is not activated (i.e. the 'Address Lookup' button is displayed), the suggested addresses are shown in the pop-up. When Address Verification is activated (i.e. the 'Address Lookup' button does not display), the suggested addresses are shown in-line on the Customer Services application Customer|Basic page.
AVD-11704
Deleting and refunding a gift card reload transaction incorrectly recalculates the remaining balance. This has been corrected in AudienceView 6.8.11.
The remaining balance is correctly calculated when a gift card reload transaction is deleted and refunded on an order.
AVD-11717

Online Fixes

Issue Solution ID
When the venue 'Detailed Image' is larger than the 'Overview Image', section images on the mapSelect.asp page display over top of the 'Overview Image'. This has been corrected in AudienceView 6.8.11.
The height of the 'Overview Image' (or 'Alternate Overview Image') now determines the size of the SVG map.
AVD-7584
When an item with a promotion is added to the shopping cart, that promotion is applied to the order; however, when that order is cancelled those promotions are not being cleared from the session. This has been corrected in AudienceView 6.8.11.
Promotion codes are cleared when promoted items are removed from the shopping cart.
AVD-8606
Event are still displayed on the calendar after promotions have been cleared (as unavailable). This has been corrected in AudienceView 6.8.11.
Promoted events no longer appear online after the promotion has been cleared.
AVD-8883
The calendar is not highlighting the correct performance dates. This has been corrected in AudienceView 6.8.11.
The calendar is highlighting the correct performance dates.
AVD-10114
The miscellaneous item 'Short Description' is rendering ampersands as & on the miscItemDetail.asp page. This has been corrected in AudienceView 6.8.11.
Ampersands now appear as & in miscellaneous item 'Short Descriptions'.
AVD-10731

Business Intelligence and Reports Fixes

Issue Solution ID
Cannot count or extract a BI if the 'Child Search Typ'e is 'Add' and the child BI query has complex criteria. This has been corrected in AudienceView 6.8.11.
BIs can be counted or extracted regardless of the 'Child Search Type' and complexity of the child BI.
AVD-2941
BI Sub and Side Totals are not functioning in PDF output. This has been corrected in AudienceView 6.8.11.
BI Sub and Side Totals function in PDF output.
AVD-5951
Admissions BIs are not displaying the hold values for sold seats that reference the hold template. This has been corrected in AudienceView 6.8.11.
Hold values are now being displayed for Admissions BIs.
AVD-6066
The Performance Availability report is sorting in alphabetical order instead of date order. This has been corrected in AudienceView 6.8.11.
The report now sorts performances in performance date and time order.
AVD-7585
The End of Day report is calculating the unallocated amounts and the credit/debit amount incorrectly. This has been corrected in AudienceView 6.8.11.
The report is calculating correctly.
AVD-11337
When a report is emailed using the 'Execute' button, the pop-up is only displaying the receipient's email address and not the The request has been emailed to: portion of the message. This has been corrected in AudienceView 6.8.11.
The request has been emailed to: portion of the message now appears in the pop-up.
AVD-11478
After a performance's price zones are changed (i.e. re-zoned), the Performance Availability report rolls-up data into one event when Price Zone is selected from the 'Report Output By'. This has been corrected in AudienceView 6.8.11.
The Performance Availability report is displaying as expected.
AVD-11671
Creating a customer extract from the Correspondence application Messages|Deliver page causes a JavaScript error. This has been corrected in AudienceView 6.8.11.
The Correspondence CSV Extract and the Correspondence Mail Merge options have been added to the 'Extract Template' dropdown, and must be used when creating an extract via the Correspondence application Messages|Deliver page causes a JavaScript error.
AVD-11942
AVD-11983

Payment Fixes

Issue Solution ID
Local payment failure causes an insertUnpaid error in Online. This has been corrected in AudienceView 6.8.11.
Rolled back payments are now excluded in the online and auto-balance amount calculation. Previously, the amounts were not distinguished from payments, which led to an unpaid error when saving the order.
AVD-5913
The PayPal payment processor in combination with the PayFlow Pro gateway does not support voids, which could cause ghost payments in the payment gateway. This has been corrected in AudienceView 6.8.11.
A new 'Payment Processor' dropdown has een added to the Registry application System::Configuration::Payment Gateways::PayPal node. It determines whether the PayFlow Pro gateway will trigger a refund where a void would normally take place:
  • Other: Voided payments are voided.
  • PayPal: Voided payments are refunded.
AVD-10537
The currency code being sent to PayPal during refunds is incorrect. This has been corrected in AudienceView 6.8.11.
The correct currency code is being sent to PayPal.
AVD-10850
Voiding a payment made with a PayPal gateway could cause allocation errors on the order because Void is not supported (PayPal gateways do an immediate settlement). This has been corrected in AudienceView 6.8.11.
Clicking the 'Void' button on an order will no longer break the order.
AVD-11009
There is no indication that a credit card payment has been declined. This has been corrected in AudienceView 6.8.11.
Info message 2019 (Payment was declined by payment processor) has been added to the Registry.
This message currently work with RedCard only.
AVD-11018
TouchNet payment operations sometimes fail if the order has no customer attached. This has been corrected in AudienceView 6.8.11.
TouchNet payments no longer fail when there is no customer on the order.
AVD-11309
When the 'Card Holder Name' is a required field and left blank, no validation error occurs.
When a card is swiped, the Card Holder Name' is automatically updated with the value from the card even when the swipe did not add a name.
This has been corrected in AudienceView 6.8.11.
Orders/payment cannot be completed without a 'Card Holder Name'.
Pre-existing 'Card Holder Name' information will not be overwritten if a blank value is provided by the card swipe.
AVD-11699

Access Control Fixes

 

Issue Solution ID
Sounds and calendar are not working on supported scanners. This has been corrected in AudienceView 6.8.11.
Audio files now play for success and failure indications on legacy (i.e. non-HTML5) devices.
AVD-8067

WebAPI Fixes

Issue Solution ID
Errors are being displayed in the XML format even if JSON was the specified content type. This has been corrected in AudienceView 6.8.11.
Errors are now displayed in the specified format.
AVD-11122

Data Monkey Fixes

Issue Solution ID
When the NCOA Customer Update script is used to update customers with separate 'Street 1', 'Street 2' and 'Street 3' address lines, any subsequent BI extracts of the customers fails to separate the street lines into distinct results/columns. This has been corrected in AudienceView 6.8.11.
Customers updated using the NCOA Customer Update script will now have the street lines separated in BI extracts.
AVD-10893
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Printing/Invoice Fixes

 

Issue Solution ID
Price types are being grouped by name on invoces, even when amounts are different.
This has been corrected in AudienceView 6.8.11.
Price-type-per-performance grouping on Invoices was not sensitive to price variations in the same price type.
The sub-totals and the total were accurate, but the single unit price for the group was not an accurate representation.
Items with price variations are listed in their own groups with their specific unit prices.
AVD-10826
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StubHub Integration Fixes

 
Issue Solution ID
If the receipts setting in the Tender Retail 3rd party Multi Connect Merchant (MCM) software was not set correctly, payments would fail.
This has been corrected in AudienceView 6.8.11.

AudienceView now handles the receipt field correctly and will process payments regardless of whether or not it is set.
 
Setting the receipts in MCM is not required for processing payments in AudienceView.
AVD-9301