You can delete a ticket template provided that it is not in use and you have the appropriate permissions.
To delete a ticket template, complete the following:
- Open the General Configuration application from the AudienceView Desktop.
- Select the Tickets tab.
The Tickets|Search page.
- Search for and select the template that you want to delete. For more information, refer to the General Configuration Tickets|Search Page and Performing Searches.
The Tickets|Basic page appears.
- Click 'Delete'.
A window prompts you to confirm the deletion of the selected template.
- Click 'OK'.
A window confirms that the application deleted the ticket template.
- Click 'OK'.