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AudienceView Documentation

6.8.0 Application Documentation

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AudienceView 6.8.0 User Guides

  • Getting Started
    The Getting Started Guide provides an introduction to AudienceView and provides basic information that can be used throughout the application (e.g. how to perform searches and use notes).
  • Customer Services Guide
    The Customer Services Guide outlines the different pages within the Customer Services application and how to use them to create customer accounts, to sell tickets, merchandise and gift certificates/cards and how to create offers.
  • Utilities Guide
    The Utilities Guide outlines the different pages within the Utilities application and how to use them to complete batch processes (e.g. updating multiple orders, printing invoices)
  • My AudienceView Guide
    The My AudienceView Guide outlines the different pages within the My AudienceView application and how to use them to manage tasks and notes.
  • Business Intelligence and Reports Guide
    The Business Intelligence and Reports Guide outlines how to use the Buiness Intelligence and Reports application to create queries and run reports.
  • Access Control Guide
    The Access Control Guide outlines how to configure Access Control and mobile devices so that tickets can be scanned when customers enter/leave a venue.
  • Email Marketing Guide
    The Email Marketing Guide outlines how to use the Correspondence application to provide customers with emailed information regarding upcoming events, promotions and fundraising campaigns.

AudienceView 6.8.0 Configuration Guides

  • Application Configuration Guide
    The Application Configuration Guide outlines how to use the Venue Configuration, Product Configuration, Legends, General Configuration and Funds Management applications to configure AudienceView so that tickets can be sold.
  • Administration Guide
    The Administration Guide outlines how to use the Application Security application to configure permissions for users, groups and roles and how to use the Registry application to customize most aspects of AudienceView.
  • AudienceView Branding Guide
    The AudienceView Branding Guide outlines how to customize your Online sales channel, including image guidelines. This guide also outlines all of the configurable labels available for AudienceView Online.
  • AudienceView Online Configuration Guide
    The AudienceView Online Configuration Guide outlines how to use the Content Management application to configure your organization's web presence so that tickets can be sold online and via mobile devices.
  • Google Tag Manager Configuration Guide
    The Google Tag Manager Configuration Guide outlines the key concepts of Google Tag Manager, and provides some best practices and example use cases for deploying tags.
  • AudienceView Kiosk Configuration Guide
    The AudienceView Kiosk Guide outlines how to configure your 'self-serve box office' kiosk (if applicable).

AudienceView Glossary

  • AudienceView Glossary
    The AudienceView Glossary defines and describes various terms commonly used throughout AudienceView and the product documentation.

Appendixes

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