• AudienceView User Guides
  • Getting Started
    • Getting Started Content Map
    • Introduction to AudienceView
    • AudienceView Applications
    • AudienceView Desktop
      • AudienceView Desktop Shortcut Keys
      • Commonly Used Buttons and Icons
      • AudienceView Messages
    • Logging In and Out of AudienceView Desktop
      • Troubleshooting Desktop Login Failures
      • Changing Your Login Settings
      • Using System Override
    • Performing Searches
      • Using Wildcard Characters to Perform a Search
      • Adding Additional Search Fields
      • Search Page Settings
      • Sorting Search Results
      • Loading a New Search
      • The Find Dialog Boxes
    • Using the Calendar to Select a Date
    • Using Relative Dates and Times
    • Using Notes
      • Creating a Note
      • Adding a File Attachment to a Note
      • Modifying a Note
      • Deleting a Note
    • Using the Rich Text and Source Editors
      • Using the Rich Text Editor
      • Using the Source Editor
  • Customer Services Guide
    • Customer Services Content Map
    • Customer Services - Customers
      • Customer Services - Customer Pages
      • Managing Customer Accounts
      • Managing Online User Accounts
    • Customer Services - Order
      • Customer Services - Order Pages
      • Handling Customer Orders
      • Handling Customer Payments
    • Customer Services - Seats
      • Customer Services - Seats Pages
      • Making Seat Selections
    • Customer Services - Bundles
      • Customer Services - Bundles Pages
      • Selling Bundles
    • Customer Services - Miscellaneous Items
      • Customer Services - Miscellaneous Items Pages
      • Selling Miscellaneous Items
    • Customer Services - Offers
      • Customer Services - Offers Pages
      • Using and Managing Offers
    • Customer Services - Gift Certificates and Gift Cards
      • Customer Services - Gift Certificates and Gift Cards Pages
      • Selling Gift Certificates and Gift Cards
    • Customer Services - Gifts
      • Customer Services - Gifts|Search Page
      • Handling Gifts (Donations)
    • Customer Services - End of Day Balance Pages
  • Utilities Guide
    • Utilities Content Map
    • The Maximum Number of Records that can be Processed
    • Business Intelligence Queries (Extracts)
    • Utilities - Customers
      • Utilities - Customers Pages
      • Performing Customers Batch Processes
    • Utilities - Orders
      • Utilities - Orders Pages
      • Performing Orders Batch Processes
    • Utilities - Offers
      • Utilities - Offers Pages
      • Performing Offers Batch Processes
    • Utilities - Renewals
      • Utilities - Renewals Pages
      • Handling Renewals
    • Utilities - Print
      • Utilities - Print Pages
      • Printing in Batches
    • Utilities - Performance
      • Utilities - Performance Pages
      • Modifying Performances in a Batch
    • Utilities - Pledges
      • Utilities - Pledges Pages
      • Handling Pledges in a Batch
    • Utilities - Data Management
      • Utilities - Data Management Pages
      • Using Data Management
  • My AudienceView Guide
    • My AudienceView Content Map
    • My AudienceView - My Notes
      • My AudienceView - My Notes Pages
      • Calendar View in the My Notes|Home Page
      • Using My Notes
    • My AudienceView - My Settings
      • My AudienceView - My Settings|Password Page
      • Changing Your Password in My AudienceView
    • My AudienceView - My Executive BI
      • My AudienceView - My Executive BI Pages
      • Running an Executive BI
  • Business Intelligence and Reports Guide
    • Business Intelligence and Reports Content Map
    • Reporting Permissions Requirements
    • Business Intelligence and Reports - Generated Reports
      • Business Intelligence and Reports - Generated Reports Pages
      • Using Generated Reports
      • Date Formats within AudienceView Reports
      • AudienceView Reports
    • Business Intelligence and Reports - Saved Reports
      • Business Intelligence and Reports - Saved Reports Pages
      • Using Saved Reports
    • Business Intelligence and Reports - Business Intelligence
      • Business Intelligence and Reports - Business Intelligence Pages
      • Using Business Intelligence
    • Business Intelligence and Reports - Saved Business Intelligence
      • Business Intelligence and Reports - Saved Business Intelligence Pages
      • Running a Saved BI Query
  • Access Control Guide
    • Access Control Content Map
    • Configuring Access Control
      • Configuring Access Control in Application Security
      • Configuring Access Control Notifications
      • Configuring Access Control Fields
    • Configuring Access Control Scanners and Mobile Devices
      • Access Control Assumptions
      • Additional Access Control Documentation
      • Before You Configure Your Scanner or Mobile Device
      • Configuring Your Mobile Device for Scanning
      • Getting to Know Your Scanner
      • DataWedge Configuration (MC50)
      • Symbol PocketBrowser Configuration (MC3090)
      • Setting the Internet Explorer Home Page
      • Configuring Notifications on a Scanner
      • Adjusting the Font Size
    • Scanning Tickets
      • Logging On to Access Control
      • Access Control Options Page
      • Troubleshooting Access Control Login Problems
      • Changing Your Access Control Password
      • Marking Tickets
      • Troubleshooting Ticket Scanning Errors
      • Searching for a Performance in Access Control
      • Checking a Ticket’s Status
      • Showing Order and Customer Details
    • Ticket Scanning Reports Available Through Access Control
      • Understanding a Ticket’s Status
      • Scanned Tickets Report within Access Control
      • Additional Ticket Scanning Reporting Options
  • Email Marketing Guide
    • Email Marketing Content Map
    • Correspondence - Correspondence
      • Correspondence - Correspondence Pages
      • Using Correspondence
    • Correspondence - Messages
      • Correspondence - Messages Pages
      • Correspondence - Messages Pages (AudienceView 6.8.10)
      • Sending Messages
    • Managing Customer Communication and Marketing Preferences
      • Opting Customers into Email Communications by Default
      • Opting Customers Out of Email Marketing by Default
      • Default Customer Email Marketing Message Preferences
      • Creating a Single Click Unsubscribe Link
      • Creating Mailing Lists
      • Assigning Email Preferences
    • Email Marketing Best Practices
• AudienceView Configuration Guides
  • Application Configuration Guide
    • Application Configuration Content Map
    • Configuration Workflows
      • AudienceView Configuration Workflow
      • Best Practice - Season Ticket with a Bundle and a Pass Configuration Workflow
      • Funds Management Configuration Workflow
      • Performance Configuration Workflow
    • Venue Configuration Application
      • Venue Configuration Content Map
      • Venue Configuration - Venue
      • Venue Configuration - Series
      • Venue Configuration - Performances
      • Venue Configuration - Performance Management
      • Venue Configuration - Price Charts
    • Product Configuration Application
      • Product Configuration Content Map
      • Product Configuration - Bundles
      • Product Configuration - Charges
      • Product Configuration - Miscellaneous Items
      • Product Configuration - Stored Value Items
      • Product Configuration - Promotions
      • Product Configuration - Benefits
    • Legends Application
      • Legends Content Map
      • Using the Colour Selection Tool
      • Legends - Price Zones
      • Legends - Hold Types
      • Legends - Fill Zones
      • Legends - Price Types
    • General Configuration Application
      • General Configuration Content Map
      • General Configuration - Payment Methods
      • General Configuration - Tickets
      • General Configuration - Delivery Methods
      • General Configuration - Passes
      • General Configuration - Memberships
      • General Configuration - Producers
      • General Configuration - Lists
      • General Configuration - Questions
      • General Configuration - Reports
      • General Configuration - Script Definition
      • General Configuration - Scripts
      • General Configuration - Account Linkage Types
      • General Configuration - Payment Gateways
    • Funds Management Application
      • Funds Management Content Map
      • Funds Management - Programs
      • Funds Management - Funds
      • Funds Management - Gifts
      • Example Fundraising Program
      • Tax Receipts and Thank You Letters
  • Administration Guide
    • Administration Guide Content Map
    • Application Security Application
      • Application Security Content Map
      • Application Security - Users
      • Application Security - Groups
      • Application Security - Roles
      • Application Security - Audit
      • Enabling AudienceView Desktop Content
      • BO Subsystem Actions
      • CO Subsystem Actions
    • Registry Application
      • Registry Content Map
      • Navigating the Registry
      • Using the Registry Page
      • Using the System Page
      • Using the Encryption Page to Purge Cardholder Data
      • Commonly Modified Registry Settings
      • Configuring System Settings
  • AudienceView Branding Guide
    • AudienceView Branding Guide Content Map
    • About Responsive Design
      • Layout Behaviour of a Responsive Site
      • CSS @media Queries
      • Mobile First
      • Configuring Site Responsiveness
      • Disabling Site Responsiveness
    • Article Branding and Responsiveness
      • Responsive Layout Behaviour of Articles
      • Using Bootstrap to Build Responsive Content
      • Headers and Footers
      • Primary Feature Carousel
      • Centre Body/Body with Search Article Container
      • Secondary and Tertiary Features
      • Content Types and Best Practices
      • Search Results
    • AudienceView Online Labels
      • The Performance Buy Link Label Behaviour
      • Commonly Used Include File Labels
      • accountBenefits.asp
      • accountEvents.asp
      • accountFriends.asp
      • accountInformation.asp
      • accountMarketing.asp
      • accountMemberships.asp
      • accountMessageList.asp
      • accountMessageView.asp
      • accountSavedPayment.asp
      • bundleResult.asp
      • bundleSelect.asp
      • bundleSelectGift.asp
      • bundleSelectMiscItem.asp
      • calendarWidget.asp
      • changePassword.asp
      • chooseLanguage.asp
      • createAccount.asp and createAccountWithOption.asp
      • customerOffers.asp
      • default.asp
      • donationDetails.asp
      • forgotPassword.asp
      • friendlyDispatch.asp
      • giftCardAddPayment.asp
      • giftCardAddReload.asp
      • giftCardInquiryReload.asp
      • giftCardListPayments.asp
      • giftCardListReloads.asp
      • giftCertificateDetails.asp
      • listOrders.asp
      • loadArticle.asp
      • login.asp
      • loginDelivery.asp
      • logout.asp
      • maintainAccount.asp
      • maintainAccountPaymentMethods.asp
      • maintainAddresses.asp
      • maintainContacts.asp
      • mapSelect.asp
      • miscItemDetail.asp
      • onlineMapScreens.svg
      • optionalCharge.asp (AudienceView 6.8.8)
      • orderContact.asp
      • redeemOffer.asp
      • reservationConfirm.asp
      • seatResult.asp
      • seatSelect.asp
      • shoppingCart.asp
      • showSeats.asp
      • ticketForwardAdmissions.asp
      • ticketForwardDetails.asp
      • ticketUsage.asp
      • urlPopup.asp
      • viewOrder.asp
      • waiting.asp
    • Image Usage Guidelines
      • Background Image Guidelines
      • Header Logo Image Guidelines
      • Primary Feature Article Image Guidelines
      • Secondary and Tertiary Feature Article Image Guidelines
      • Sellable Item Image Guidelines
      • Seat and Section View Image Guidelines
      • Event Image Guidelines
      • Report and Business Intelligence Logo Image Guidelines
  • AudienceView Online Configuration Guide
    • Online Configuration Guide Content Map
    • Enabling Online Content in Application Security
    • AudienceView Online Configuration Workflow
    • Content Management Application
      • Introduction to Content Management
      • Content Management - Sites
      • Content Management - Articles
    • Configuring AudienceView Online
      • AudienceView Online Interface
      • Enabling AudienceView Online Users to Make Purchases
      • Configuring AudienceView Online Sales
      • Configuring Online Gifts (Donations)
      • Ticket Reprinting and Forwarding
      • Online Reservations
    • Virtual Waiting Room
    • Google Analytics
      • Google Analytics Offering
      • How the Google Analytics Feed Works
      • Google Analytics Profile Settings
      • Configuring AudienceView to Use Google Analytics
  • Google Tag Manager Configuration Guide
    • Google Tag Manager (GTM) Content Map
    • The Basics of Google Tag Manager
    • The Benefits of Google Tag Manager
    • The Risks of Google Tag Manager
    • Key Concepts of Google Tag Manager
    • Getting Started with Google Tag Manager
    • Enabling Google Tag Manager in AudienceView
      • Enabling Google Tag Manager in Application Security
      • Enabling Google Tag Manager on Your AudienceView Site(s)
      • Testing the Google Tag Manager Installation
    • Before We Go Any Further – We Need to Talk About the dataLayer
    • Just One More Thing About Variables
    • Google Tag Manager Use Cases
      • Use Case One (GTM) - Implementing Google Analytics through Google Tag Manager
      • Use Case Two (GTM) – Implementing a Basic Conversion Tag
      • Use Case Three (GTM) – Sending Errors as Google Analytics Events
      • Use Case Four (GTM) - Implementing Conversion Tags for Specific Products
      • Use Case Five (GTM) – Pushing Customer Search Input into Google Analytics
      • Use Case Six (GTM) – Implementing Sub-Domain Tracking with Google Analytics
    • Google Tag Manager - Tools and Troubleshooting
    • Technical Appendix - Google Tag Manager
      • av.cart
      • av.order
      • av.page
      • av.session
      • transaction
      • dataLayer Events
  • AudienceView Kiosk Configuration Guide
    • Kiosk Configuration Guide Content Map
    • Configuring Kiosk Purchases and Sales
      • Configuring Kiosk Purchases
      • Configuring Kiosk Sales
      • Displaying Seat Maps in Kiosk
      • Optimizing AudienceView Kiosk Search
    • Branding AudienceView Kiosk
      • Changing the Default Browser Title
      • Branding AudienceView Kiosk Banner Images
      • Changing AudienceView Kiosk’s Colour Definitions
      • Specifying AudienceView Kiosk Button Colours
    • Configuring AudienceView Kiosk Labels
      • Configuring Kiosk Messages
      • Commonly Used Include File Labels - Kiosk
      • Configuring AudienceView Kiosk ASP Pages
• AudienceView Glossary
• Appendixes
  • Appendix A - RSS Search Feed Schema

The following sections provide detailed information on how to configure AudienceView Online so that you can sell tickets/merchandise via the internet and mobile devices:

• Enabling Online Content in Application Security
  Describes the Online content available via the Application Security application User|Content and Group|Content pages, and what each option allows.
• AudienceView Online Configuration Workflow
  Outlines the order in which AudienceView Online should be configured.
• Content Management Application
  Outlines how to use the Content Management application to create and modify online sites and articles.
• Configuring AudienceView Online
  Outlines how to configure AudienceView to allow customers to make purchases and donations online and via mobile devices.
• Virtual Waiting Room
  Outlines how to control the maximum number of active sessions served by each AudienceView server.
• Google Analytics
  Outlines some of the things that Google Analytics can track and how to configure it to work with AudienceView.

Hint For an outline of the Online Configuration Guide's content, refer to the Online Configuration Guide Content Map.