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Version:
6.8.0 Product Documentation
Release Notes
6.3.0 Product Documentation
AudienceView Documentation
Application Configuration Content Map
Configuration Workflows
AudienceView Configuration Workflow
Best Practice - Season Ticket with a Bundle and a Pass Configuration Workflow
Funds Management Configuration Workflow
Performance Configuration Workflow
Venue Configuration Application
Venue Configuration Content Map
Venue Configuration - Venue
Venue Configuration - Venue Pages
Venue Configuration - Venue|Search Page
Venue Configuration - Venue|Basic Page
Venue Configuration - Venue|Labels Page
Venue Configuration - Venue|Sections Page
Venue Configuration - Venue|Screens Page
Venue Configuration - Venue|Seats Page
Venue Configuration - Venue|Gates Page
Venue Configuration - Venue|Templates Page
Venue Configuration - Venue|Edit Templates Page
Configuring Venues
Venue Creation Checklist
Creating a Venue Background Image
Creating a Venue
Working with Sections
Working with Screens
Working with Seats
Working with Gates
Working with Venue Templates
Obstructed View and Accessibility Messaging
Copying a Venue
Deleting a Venue
Venue Configuration - Series
Venue Configuration - Series Pages
Venue Configuration - Series|Search Page
Venue Configuration - Series|Basic Page
Venue Configuration - Series|Calendar Page
Venue Configuration - Series|Limits Page
Venue Configuration - Series|Types Page
Venue Configuration - Series|Batch Page
Configuring Series
Creating a Series
Managing Series Calendar Entries
Setting Series Limits
Configuring Performance Types
Assigning Performance Types to a Series
Modifying a Series
Pushing Down Series Changes to Performances
Copying a Series
Deleting a Series
Creating a Batch of Performances
Performance List Extract (Series Performance Proofing)
Proofing a Series
Venue Configuration - Performances
Venue Configuration - Performances Pages
Venue Configuration - Performances|Search Page
Venue Configuration - Performances|Basic Page
Venue Configuration - Performances|Calendar Page
Venue Configuration - Performances|Limits Page
Venue Configuration - Performances|Pricing Page
Venue Configuration - Performances|Ticket Usage Page
Venue Configuration - Performances|Notes Page
Venue Configuration - Performances|Gates Page
Configuring Performances
Creating a Performance
Managing Performance Calendar Entries
Setting Performance Limits
Setting Performance Pricing
Managing Admissions for a Single Performance
Modifying Admission Marketing Data for a Single Performance
Modifying the Price Zone Template for a Single Performance
Modifying the Hold Template for a Single Performance
Modifying the Best Available Template for a Single Performance
Managing Performance Specific Gates and Access Rules
Opening In-Flight Admissions
Copying a Performance
Deleting a Performance
Proofing a Performance
Venue Configuration - Performance Management
Venue Configuration - Performance Management Pages
Venue Configuration - Performance Management|Search Page
Venue Configuration - Performance Management|Seats Page
Venue Configuration - Performance Management|Price Page
Venue Configuration - Performance Management|Hold Page
Venue Configuration - Performance Management|Best Available Page
Venue Configuration - Performance Management|Model Page
Managing Performances
Adding an Admission to Multiple Performances
Removing an Admission from Multiple Performances
Modifying Admission Marketing Data for Multiple Performances
Modifying the Price Zone Template for Multiple Performances
Modifying the Hold Template for Multiple Performances
Modifying the Best Available Template for Multiple Performances
Modifying the Pricing Model for Multiple Performances
Printing Performance Seating Information
Venue Configuration - Price Charts
Venue Configuration - Price Charts Pages
Venue Configuration - Price Charts|Search Page
Venue Configuration - Price Charts|Basic Page
Venue Configuration - Price Charts|Pricing Page
Venue Configuration - Price Charts|Charges Page
Venue Configuration - Price Charts|Assignments Page
Venue Configuration - Price Charts|History Pages
Configuring Price Charts
Applying Charges to a Price Chart
Creating a Price Chart
Managing Pricing on a Price Chart
Managing Charges on a Price Chart
Managing Performances on a Price Chart
Layering Price Charts
Modifying a Price Chart
Copying a Price Chart
Deleting a Price Chart
Proofing a Price Chart
Product Configuration Application
Product Configuration Content Map
Product Configuration - Bundles
Product Configuration - Bundles Pages
Product Configuration - Bundles|Search Page
Product Configuration - Bundles|Details Page
Product Configuration - Bundles|Calendar Page
Product Configuration - Bundles|Charges Page
Product Configuration - Bundles|Elements Page
Product Configuration - Bundles|Assignments Page
Product Configuration - Bundles|Stored Value Items Page
Product Configuration - Bundles|Miscellaneous Items Page
Product Configuration - Bundles|Gifts Page
Configuring Bundles
Creating a Bundle
Creating a Draw Down Bundle
Associating Passes with a Bundle
Adding Bundle Price Types
Adding Memberships to a Bundle
Managing Bundle Calendar Entries
Managing Charges on a Bundle
Managing Elements on a Bundle
Managing Price Charts on a Bundle
Managing Stored Value Items on a Bundle
Managing Miscellaneous Items on a Bundle
Managing Gifts on a Bundle
Configuring Bundle Groups
Modifying a Bundle
Creating a Bundle Version
Deleting a Bundle Version
Deleting a Bundle Version Element
Deleting a Bundle
Proofing a Bundle
Product Configuration - Charges
Charge Calculation
Charge Behaviour
Optional Charge Behaviour (AudienceView 6.8.8)
Product Configuration - Charge Pages
Product Configuration - Charges|Search Page
Product Configuration - Charges|Details Page
Product Configuration - Charges|Cap Page
Product Configuration - Charges|Pricing Page
Product Configuration - Charges|Location Page
Configuring Charges
Creating a Charge
Adding a Cap to a Charge
Pricing a Charge
Creating a Threshold for a Charge
Managing Charge Locations
Modifying a Charge
Deleting a Charge
Product Configuration - Miscellaneous Items
Product Configuration - Miscellaneous Items Pages
Product Configuration - Miscellaneous Items|Search Page
Product Configuration - Miscellaneous Items|Details Page
Product Configuration - Miscellaneous Items|Options Page
Product Configuration - Miscellaneous Items|Calendar Page
Product Configuration - Miscellaneous Items|Pricing Page
Product Configuration - Miscellaneous Items|Charges Page (AudienceView 6.8.8)
Configuring Miscellaneous Items
Creating a Miscellaneous Item
Managing Miscellaneous Item Versions
Associating Passes with a Miscellaneous Item
Managing Miscellaneous Item Options
Managing Miscellaneous Item Previews
Managing Miscellaneous Item Calendar Entries
Adding Miscellaneous Item Pricing (Prior to AudienceView 6.8.8)
Adding Miscellaneous Item Prices and Charges (AudienceView 6.8.8)
Modifying a Miscellaneous Item
Deleting a Miscellaneous Item
Product Configuration - Stored Value Items
Product Configuration - Stored Value Item Pages
Product Configuration - Stored Value Items|Search Page
Product Configuration - Stored Value Items|Details Page
Product Configuration - Stored Value Items|Calendar Page
Configuring Stored Value Items
Creating a Stored Value Item
Managing Stored Value Item Calendar Entries
Modifying a Stored Value Item
Deleting a Stored Value Item
Product Configuration - Promotions
Product Configuration - Promotions Pages
Product Configuration - Promotions|Search Page
Product Configuration - Promotions|Details Page
Product Configuration - Promotions|Limits Page
Configuring Promotions
Promotion Scenarios
Creating a Promotion
Adding Single-Use Access Codes to a Promotion
Marking Single-Use Access Codes as Used
Setting Promotion Limits
Modifying a Promotion
Deleting a Promotion
Associating Promotions
Product Configuration - Benefits
Product Configuration - Benefits Pages
Product Configuration - Benefits|Search Page
Product Configuration - Benefits|Details Page
Configuring Benefits
Creating a Benefit
Adding a Note to a Benefit
Modifying a Benefit
Deleting a Benefit
Legends Application
Legends Content Map
Using the Colour Selection Tool
Legends - Price Zones
Legends - Price Zones Pages
Legends - Price Zones|Search Page
Legends - Price Zones|Details Page
Configuring Price Zones
Creating a Price Zone
Modifying a Price Zone
Copying a Price Zone
Deleting a Price Zone
Legends - Hold Types
Legends - Hold Types Pages
Legends - Hold Types|Search Page
Legends - Hold Types|Details Page
Configuring Hold Types
Creating a Hold Type
Modifying a Hold Type
Copying a Hold Type
Deleting a Hold Type
Legends - Fill Zones
Legends - Fill Zones Pages
Legends - Fill Zones|Search Page
Legends - Fill Zones|Details Page
Configuring Fill Zones
Creating a Fill Zone
Modifying a Fill Zone
Copying a Fill Zone
Deleting a Fill Zone Level
Legends - Price Types
Legends Price - Types Pages
Legends - Price Types|Search Page
Legends - Price Types|Details Page
Legends - Price Types|Limits Page
Configuring Price Types
Creating a Price Type
Setting Price Type Limits
Modifying a Price Type
Copying a Price Type
Deleting a Price Type
General Configuration Application
General Configuration Content Map
General Configuration - Payment Methods
General Configuration - Payment Methods Pages
General Configuration - Payment Methods|Search Page
General Configuration - Payment Methods|Basic Page
General Configuration - Payment Methods|Blacklist Page
Configuring Payment Methods
Creating a Payment Method
Creating a PayPal Payment Method
Creating a MasterPass Payment Method (AudienceView 6.8.6)
Creating a Blacklist Item
Deleting a Blacklist Item
Modifying a Payment Method
Deleting a Payment Method
General Configuration - Tickets
General Configuration - Tickets Pages
General Configuration - Tickets|Search Page
General Configuration - Tickets|Basic Page
General Configuration - Tickets|Elements Page
General Configuration - Tickets|Dynamic Values Page
Configuring Tickets
Notes About Tickets
Creating a Ticket Template
Adding a Printer Device and Stock Preference to a Ticket Template
Working with Elements
Working with Dynamic Values
Adding a Windows Font
Modifying a Ticket Template
Copying a Device
Deleting a Device
Copying a Ticket Template
Deleting a Ticket Template
Configuring Print-at-Home Tickets
Configuring PDF Ticket Templates
Pixel Dimensions
General Configuration - Delivery Methods
General Configuration - Delivery Method Pages
General Configuration - Delivery Method|Search Page
General Configuration - Delivery Method|Basic Page
Configuring Delivery Methods
Creating a Delivery Method
Modifying a Delivery Method
Deleting a Delivery Method
General Configuration - Passes
General Configuration - Passes Pages
General Configuration - Passes|Search Page
General Configuration - Passes|Basic Page
General Configuration - Passes|Performances Page
Configuring Passes
Creating a Pass
Adding Eligible Performances to a Pass
Modifying a Pass
Deleting a Pass
General Configuration - Memberships
General Configuration - Memberships Pages
General Configuration - Memberships|Search Page
General Configuration - Memberships|Basic Page
General Configuration - Memberships|Levels Page
Configuring Memberships
Creating a Membership
Creating a Membership Level
Deleting a Membership Level
Creating a Membership Version
Deleting a Membership Version
Modifying a Membership
Associating a Benefit with a Membership
Deleting a Membership
General Configuration - Producers
General Configuration - Producers Pages
General Configuration - Producers|Search Page
General Configuration - Producers|Basic Page
General Configuration - Producers|Fees Page
Configuring Producers
Creating a Producer
Configuring Payment Fees
Configuring Performance Fees
Modifying a Producer
Deleting a Producer
General Configuration - Lists
General Configuration - Lists Pages
General Configuration - Lists|Search Page
General Configuration - Lists|Basic Page
General Configuration - Lists|Entries Page
Configuring Lists
Commonly Modified Lists
Creating a List
Specifying a List’s Sort Order
Modifying a List
Deleting a List Entry
Deleting a List
General Configuration - Questions
General Configuration - Questions Pages
General Configuration - Questions|Search Page
General Configuration - Questions|Basic Page
Configuring Questions
Creating a Question
Modifying a Question
Deleting a Question
General Configuration - Reports
General Configuration - Reports Pages
General Configuration - Reports|Search Page
General Configuration - Reports|Edit Page
Configuring Report Templates
Creating a Report Template
Modifying a Report Template
Deleting a Report Template
General Configuration - Script Definition
General Configuration - Script Definition Pages
General Configuration - Script Definition|Search Page
General Configuration - Script Definition|Edit Page
Configuring Script Definitions
Creating a Script Definition
Modifying a Script Definition
Deleting a Script Definition
General Configuration - Scripts
General Configuration - Scripts Pages
General Configuration - Scripts|Search Page
General Configuration - Scripts|Edit Page
Configuring Scripts
Creating a Script
Modifying a Script
Deleting a Script
General Configuration - Account Linkage Types
General Configuration - Account Linkage Types Pages
General Configuration - Account Linkage Types|Search Page
General Configuration - Account Linkage Types|Edit Page
Configuring Account Linkage Types
Creating an Account Linkage Type
Modifying an Account Linkage Type
Deleting an Account Linkage Type
General Configuration - Payment Gateways
General Configuration - Payment Gateways|Search Page
Resetting a Payment Gateway Terminal
Closing a Payment Gateway Batch
Funds Management Application
Funds Management Content Map
Funds Management - Programs
Funds Management - Programs Pages
Funds Management - Programs|Search Page
Funds Management - Programs|Program Page
Funds Management - Programs|Campaigns Page
Funds Management - Programs|Appeals Page
Funds Management - Programs|Gifts Page
Configuring Programs
Creating a Program
Adding a Campaign to a Program
Adding an Appeal to a Campaign
Setting and Managing Fundraising Goals
Modifying a Program, Campaign or Appeal
Deleting a Program, Campaign or Appeal
Funds Management - Funds
Funds Management - Funds Pages
Funds Management - Funds|Search Page
Funds Management - Funds|Details Page
Funds Management - Funds|Gifts Page
Funds Management - Funds|Notes Page
Configuring Funds
Creating a Fund
Deleting a Fund
Funds Management - Gifts
Funds Management - Gifts Pages
Funds Management - Gifts|Search Page
Funds Management - Gifts|Details Page
Funds Management - Gifts|Calendar Page
Configuring Gifts
Creating a Gift
Adding Gift Points
Managing Gift Calendar Entries
Suggesting a Gift
Modifying a Gift
Deleting a Gift
Example Fundraising Program
Tax Receipts and Thank You Letters
Installing the Mail Merge Plug-In
Creating a Mail Merge Template
Configuring Mail Merge Templates
Configuring a Default Tax Receipt Template
Configuring a Default Thank You Letter Template
General Configuration Content Map
Product Guides
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6.8.0 Product Documentation
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6.8.0 Application Documentation
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AudienceView Configuration Guides
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Application Configuration Guide
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General Configuration Application
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General Configuration Content Map
Table of Contents
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The following is a list of all of the pages contained within the
General Configuration
guide:
General Configuration Content Map
General Configuration - Payment Methods
General Configuration - Payment Methods Pages
General Configuration - Payment Methods|Search Page
General Configuration - Payment Methods|Basic Page
General Configuration - Payment Methods|Blacklist Page
Configuring Payment Methods
Creating a Payment Method
Creating a PayPal Payment Method
Creating a MasterPass Payment Method (AudienceView 6.8.6)
Creating a Blacklist Item
Deleting a Blacklist Item
Modifying a Payment Method
Deleting a Payment Method
General Configuration - Tickets
General Configuration - Tickets Pages
General Configuration - Tickets|Search Page
General Configuration - Tickets|Basic Page
General Configuration - Tickets|Elements Page
General Configuration - Tickets|Dynamic Values Page
Configuring Tickets
Notes About Tickets
Creating a Ticket Template
Adding a Printer Device and Stock Preference to a Ticket Template
Working with Elements
Adding an Element to the Ticket Template
Modifying an Element
Deleting an Attachment from an Element
Deleting an Element
Example Ticket Templates
Adding Ticket and Print Counts to Ticket Templates
Identifying Complimentary Seats on Ticket Templates
Bar Code Formatting for Windows Devices
Working with Dynamic Values
Creating a Simple Dynamic Value
Creating a Conditional Dynamic Value
Example Dynamic Values
Modifying a Dynamic Value
Deleting a Dynamic Value
Ticket Template Attributes
Adding a Windows Font
Modifying a Ticket Template
Copying a Device
Deleting a Device
Copying a Ticket Template
Deleting a Ticket Template
Configuring Print-at-Home Tickets
Configuring PDF Ticket Templates
Create a New Device Based on the Current Standard Ticket Template
Adding a Background Image to the PDF Ticket Template
Including Hyperlinks in a PDF Ticket Template
Test Printing a PDF Ticket Template
Testing the Email Delivery of a PDF Ticket
Pixel Dimensions
General Configuration - Delivery Methods
General Configuration - Delivery Method Pages
General Configuration - Delivery Method|Search Page
General Configuration - Delivery Method|Basic Page
Configuring Delivery Methods
Creating a Delivery Method
Modifying a Delivery Method
Deleting a Delivery Method
General Configuration - Passes
General Configuration - Passes Pages
General Configuration - Passes|Search Page
General Configuration - Passes|Basic Page
General Configuration - Passes|Performances Page
Configuring Passes
Creating a Pass
Adding Eligible Performances to a Pass
Modifying a Pass
Deleting a Pass
General Configuration - Memberships
General Configuration - Memberships Pages
General Configuration - Memberships|Search Page
General Configuration - Memberships|Basic Page
General Configuration - Memberships|Levels Page
Configuring Memberships
Creating a Membership
Creating a Membership Level
Deleting a Membership Level
Creating a Membership Version
Deleting a Membership Version
Modifying a Membership
Associating a Benefit with a Membership
Deleting a Membership
General Configuration - Producers
General Configuration - Producers Pages
General Configuration - Producers|Search Page
General Configuration - Producers|Basic Page
General Configuration - Producers|Fees Page
Configuring Producers
Creating a Producer
Configuring Payment Fees
Creating a Payment Fee
Modifying a Payment Fee
Deleting a Payment Fee
Configuring Performance Fees
Creating a Performance Fee
Modifying a Performance Fee
Deleting a Performance Fee
Modifying a Producer
Deleting a Producer
General Configuration - Lists
General Configuration - Lists Pages
General Configuration - Lists|Search Page
General Configuration - Lists|Basic Page
General Configuration - Lists|Entries Page
Configuring Lists
Commonly Modified Lists
Creating a List
Specifying a List’s Sort Order
Sorting List Values in Alphabetic or Numeric Order
Sorting List Values in a Set Order
Modifying a List
Deleting a List Entry
Deleting a List
General Configuration - Questions
General Configuration - Questions Pages
General Configuration - Questions|Search Page
General Configuration - Questions|Basic Page
Configuring Questions
Creating a Question
Modifying a Question
Deleting a Question
General Configuration - Reports
General Configuration - Reports Pages
General Configuration - Reports|Search Page
General Configuration - Reports|Edit Page
Configuring Report Templates
Creating a Report Template
Modifying a Report Template
Deleting a Report Template
General Configuration - Script Definition
General Configuration - Script Definition Pages
General Configuration - Script Definition|Search Page
General Configuration - Script Definition|Edit Page
Configuring Script Definitions
Creating a Script Definition
Modifying a Script Definition
Deleting a Script Definition
General Configuration - Scripts
General Configuration - Scripts Pages
General Configuration - Scripts|Search Page
General Configuration - Scripts|Edit Page
Configuring Scripts
Creating a Script
Modifying a Script
Deleting a Script
General Configuration - Account Linkage Types
General Configuration - Account Linkage Types Pages
General Configuration - Account Linkage Types|Search Page
General Configuration - Account Linkage Types|Edit Page
Configuring Account Linkage Types
Creating an Account Linkage Type
Modifying an Account Linkage Type
Deleting an Account Linkage Type
General Configuration - Payment Gateways
General Configuration - Payment Gateways|Search Page
Resetting a Payment Gateway Terminal
Closing a Payment Gateway Batch
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