Before You Begin
Before creating a miscellaneous item, ensure you have:
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If applicable, created a ticket template for the miscellaneous item. If this has not been created, you can assign it at any time.
For more information, refer to General Configuration - Tickets.
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If applicable, created a pass for the miscellaneous item.
For more information, refer to General Configuration - Passes.
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Created memberships, if applicable. If these have not been created, you can assign them at any time.
For more information, refer to General Configuration - Memberships.
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Created roles.
For more information, refer to Application Security - Roles.
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Created promotions. If these have not been created, you can assign them at any time.
For more information, refer to Product Configuration - Promotions.
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Created taxes.
For more information, refer to Product Configuration - Charges.
If you have not created any of the items in the list, you can always assign them to the miscellaneous item at a later time.
Creating a Miscellaneous Item
Once you have created a miscellaneous item, it is available to roles you specify from the Customer Services application Miscellaneous Items page. You must have permission to create a miscellaneous item.
To create a miscellaneous item, complete the following:
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Open the Product Configuration application from the AudienceView Desktop.
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Select the Miscellaneous Items tab.
The Miscellaneous Items|Search page appears.
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Click 'Create New'.
The Miscellaneous Items|Details page appears.
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Complete the miscellaneous items details section.
For more information, refer to Miscellaneous Item Details Section.
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Enter additional data to be captured for your organization’s needs in the miscellaneous item data section. This also includes adding keywords for search purposes and/or a rank for sorting.
For more information, refer to Miscellaneous Item Data Section.
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Click 'Add Version'.
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Complete the versions and version details sections.
For more information, refer to Miscellaneous Item Version Section and Adding Miscellaneous Item Pricing.
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Select the Options tab.
The Miscellaneous Items|Options page appears.
This page specifies the options available when purchasing the miscellaneous item.
For more information, refer to Product Configuration - Miscellaneous Item|Option Page.
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Select the Calendar tab.
The Miscellaneous Items|Calendar page appears. This page specifies which roles have access to the miscellaneous item.
For more information on completing this page, refer to Product Configuration - Miscellaneous Item|Calendar Page.
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Select the Pricing tab.
The Miscellaneous Items|Pricing page appears. This page defines the pricing for the miscellaneous item.
For more information, refer to Product Configuration - Miscellaneous Item|Pricing Page.
Once you save the miscellaneous item, you cannot modify the membership, points or pricing. To edit this information after saving, you must create a new version.
For more information, refer to Creating a Miscellaneous Item Version.
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Click 'Create'.
The application confirms that the effective date will be set to the current date and time.
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Click 'OK'.
A window confirms that the application created the miscellaneous item.
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Click 'OK'.