AudienceView Connect

Product Configuration - Miscellaneous Items|Details Page

The following image illustrates the Product Configuration application Miscellaneous Items|Details page:

PROD-Miscellaneous-Items-Details-6-8-8.jpg
The Miscellaneous Items|Details Page

Miscellaneous Item Details Section

The following image illustrates miscellaneous item details section of the Product Configuration application Miscellaneous Items|Details page:

The miscellaneous item details section of the Product Configuration application's Miscellaneous Items|Details page consists of the following properties:

Field Description
Name A unique name for the miscellaneous item.
If a value is not entered in the 'Short Description' field, the 'Name' will be displayed to Online customers.
GL Code General ledger code - for accounting purposes. It is used in the ´╗┐General Ledger Report and through the Business Intelligence and Reports application's Business Intelligence pages.
For more information, refer to Creating a BI Query.
Description Enter a description of the miscellaneous item.
This field is only displayed in the AudienceView Desktop.
GL Description1 A description of the general ledger code. It is used in the ´╗┐General Ledger Report and through the Business Intelligence and Reports application's Business Intelligence pages.
For more information, refer to Creating a BI Query.
Short Description Enter a short description for the miscellaneous item.
The 'Short Description' is displayed to Online customers. If a value is not entered in this field, the 'Name' will be displayed.
GL Description2 A second description of the general ledger code. It is used in the ´╗┐General Ledger Report and through the Business Intelligence and Reports application's Business Intelligence pages.
For more information, refer to Creating a BI Query.
Search Image [1-2] Enter the absolute URL (including https://) to the image that you want to display when the miscellaneous item is returned in search results in AudienceView Online using the Search Results Widget - Detailed and Search Results Widget - Detailed, Grid Layout widgets. For more information, refer to Inserting the Search Results Widgets.
Acceptable image types include .JPG, .GIF and .PNG. For more information, refer to Search Image Guidelines.
Click to ensure that the URL is linking to the correct image.
Hint
Images can be uploaded to your server using the image uploader available within the Correspondence application Message|Build page and the Content Management application Article|Text page. For more information, refer to Inserting an Image in a Message and Inserting an Image in an Article.
Caution
The 'Search Image 2' field is not currently in use.
Additional Info Enter the URL of the article that you want to display when a customer clicks on an additional info hyperlink, or click to search for and select the article.
For more information, refer to The Find Articles Dialog Box.
Click to verify that the correct article will be displayed.
As of AudienceView 6.8.7, you can enable site-wide social widgets (i.e. Facebook Like, Twitter Tweet and Google+ +1 buttons) to appear online. If the site-wide social widgets have been enabled, the widgets will appear for miscellaneous items that have an article/link configured in the 'Additional Info' field.
Type Select between:
  • Merchandise: Items to sell (e.g. T-shirts). Only miscellanoues items with a 'Type' of Merchandise will be available to the point of sale interface (POS).
  • Membership: Points programs, fan clubs and more.
  • Other: Any other discretionary charges.
  • Pass: All access passes, and other types of passes.

    Each configured type is available as a menu item in the main navigation bar in AudienceView Online. All items with the same type display on the same page.
Start Date The 'Start Date' field is used as an additional filter for Online search results via the Content Management application Article|Criteria page. This field does not affect the way that miscellaneous items are sold.
Enter the date or click to select a date.
For more information, refer to Using the Calendar to Select a Date.
End Date The 'End Date' field is used as an additional filter for Online search results via the Content Management application Article|Criteria page. This field does not affect the way that miscellaneous items are sold.
Enter the date or click to select a date.
For more information, refer to Using the Calendar to Select a Date.
Category Select a category for the miscellaneous item from the 'Category' field. This list refreshes based on the item that is selected from the 'Type' field. Categories are defined in the following lists found in General Configuration application Lists pages:
  • Miscellaneous Membership Category
  • Miscellaneous Merchandise Category
  • Miscellaneous Other Category
  • Miscellaneous Pass Category

    Miscellaneous item categories are used to categorize/group miscellaneous items to help filter customer searches. They can also be used to search in the Business Intelligence and Reports application. Miscellaneous items are also grouped by catergory when used with the point of sale interface (POS).
    To select more than one category, hold CTRL or SHIFT while making your selections.
Ticket Template If required, select the template to use when producing a ticket from the dropdown.
Producer Select a producer, if applicable, to associate with the miscellaneous item to track the sales of the item.
Payment Method The payment method(s) that can be used to purchase the miscellaneous item.
If an order contains multiple items with different payment methods, only the payment methods that all order items have in common will be available. For example, if an admission has three payment methods available to it (i.e. Cash, Visa and MasterCard) and a miscellaneous item has one payment method available to it (i.e. Visa), then only the common payment method(s) (i.e. Visa) will be available on the order.
To select more than one payment method, hold CTRL or SHIFT while making your selections.
Allowed Delivery Methods Enables you to select the delivery methods that can be used with the miscellaneous item.
To select more than one delivery method, hold CTRL or SHIFT while making your selections.

If no delivery methods are selected, then no restriction is applied. If you want to make the miscellaneous item available to POS, the Pick Up Later delivery method must be allowed.
When multiple performances, price types and miscellaneous items with different allowable delivery methods are added to the shopping cart, only the common delivery methods will be available.
In the event that the the items on the order do not share any common allowable delivery methods, the following message will be displayed, all items will be removed from the shopping cart and the customer will be returned to the default.asp: Due to the nature of your order no standard delivery method is available. Contact the box office to complete your order.
The above message can be configured in the Registry application Registry::EN::Application::Online::Orders node 'No Delivery Method' field.
Association Specifies the relationship between the miscellaneous item and any customers who purchase the item, so that customers can more accurately be targeted for marketing purposes.
For more information, refer to Customer Associations and Message Sources.
Sales Type The 'Sales Type' field is used as an additional filter for Online search results via the Content Management application Article|Criteria page. This field does not affect the way that miscellaneous items are sold.
Select how you want to be able to filter the miscellaneous item in search results:
  • Add-on: The miscellaneous item can be filtered as an additional item to the shopping cart (for add-on articles).
  • Primary: The miscellaneous item can be filtered normally.
  • Upsell: The miscellaneous item can be filtered as a recommended better option than the one currently selected in the shopping cart (for upsell articles).

    To select more than one sales type, hold CTRL or SHIFT while making your selections.
Upsell Article Enter the name of the Upsell article that you want to display to AudienceView Online and Desktop users when they select the miscellaneous item, or click to search for and select it.
A hyperlink to the upsell article will be displayed on the shopping cart page, and the Customer Services application Order|Summary page.
For more information, refer to The Find Articles Dialog Box.
Add-on Article Enter the name of the Add-on article that you want to display to customers after the miscellaneous item has been added to the shopping cart, or click to search for and select it.
A hyperlink to the add-on article will be displayed on the shopping cart page, and the Customer Services application Order|Summary page.
For more information, refer to The Find Articles Dialog Box.

Miscellaneous Item Data Section

The miscellaneous item data section of the Product Configuration application Miscellaneous Items|Details page enables you to add additional information specific to your organization.

The following image illustrates the miscellaneous item data section of the Product Configuration application Miscellaneous Items|Details page:

The miscellaneous item data section of the Product Configuration application Miscellaneous Items|Details page contains the following properties:

Field Description
Data [1-8] Enables you to store additional information specific to your organization.
Any data entered into these fields is searchable through Business Intelligence. To modify a data field label, navigate to the Registry::EN::Business Objects::TSmiscellaneousItemBO::Miscellaneous Item node and select the appropriate field that you want to re-label.
Keywords Enter any keywords that you want to have associated to this miscellaneous item for search purposes.
To add additional fields, click or press CTRL+TAB once you have made an entry.
Rank Enter a number to rank the miscellaneous item, indicating its display order on the site. Miscellaneous items are ranked in descending order (i.e. 4 will be ranked before 1).
Date [1-2] Enables you to store additional date information specific to your organization.
Any dates entered into these fields are searchable through Business Intelligence. Enter a date or click to select a date. For more information, refer to Using the Calendar to Select a Date.
To modify a date field label, navigate to the Registry::EN::Business Objects::TSmiscellaneousItemBO::Miscellaneous Item node and select the appropriate field that you want to re-label.
Currency [1-2] Enables you to store additional currency information specific to your organization.
Any currency data entered into these fields is searchable through Business Intelligence. If To modify a currency field label, navigate to the Registry::EN::Business Objects::TSmiscellaneousItemBO::Miscellaneous Item node and select the appropriate field that you want to re-label.
Fixed Integer [1-2] Enables you to store additional information (as fixed integers) specific to your organization.
Any integer data entered into these fields is searchable through Business Intelligence. To modify a fixed integer field label, navigate to the Registry::EN::Business Objects::TSmiscellaneousItemBO::Miscellaneous Item node and select the appropriate field that you want to re-label.
Multidata [1-2] Enables you to store additional information specific to your organization. To add additional fields, click or press CTRL+TAB once you have made an entry.
Any data entered into these fields is searchable through Business Intelligence. To modify a multidata field label, navigate to the Registry application Registry::EN::Business Objects::TSmiscellaneousItemBO::Miscellaneous Item node and select the field that you want to re-label.

Miscellaneous Item Versions Section

A miscellaneous item can have multiple versions effective at different periods in time. The membership, points and pricing are all determined by the version. This allows you to change this information without having to create a new miscellaneous item.
The following image illustrates version section of the Product Configuration application Miscellaneous Items|Details page:

The versions section of the Product Configuration application Miscellaneous Items|Details page consists of the following properties:

Field Description
Description Enter a description of the version in the 'Description' field. Default Version is used by default when creating a new miscellaneous item.
Effective Date When creating a new miscellaneous item, the effective date is set to today’s date and time. Do not enter a date when creating the miscellaneous item for the first time or you will receive an error message.
End Date Enter a date when the miscellaneous item will no longer be available for sale. Enter a date into the field or click to select the date.
For more information, refer to Using the Calendar to Select a Date.
Membership To give a membership with the purchase of the miscellaneous item, enter the name of the membership or click to search for the membership.
For more information, refer to The Find Memberships Dialog Box.
The membership only applies for the current version of the miscellaneous item.
Points If you selected a membership, enter the number of points given to the customer for this membership.
Assigned Pass Name of the pass corresponding with this miscellaneous item.