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Associating Promotions

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Promotions can be associated with hold types, price charts, series and performances. Once associated, these codes provide a way to enable access to these items:

  • When assigned to a hold type, they provide a way, along with a role’s access to the hold type, to enable access to seats assigned by the hold type.
    Hint
    To enable access to a hold type through the use of a promotion, the promotion must also be assigned to the applicable role(s) on the price chart as well.
  • When assigned to price charts, they provide a way to offer different prices. The availability is also dependent on the user role and price type.
  • When assigned to a series/performance, they provide a way to enable access to the performance. The availability is also dependent on the user role and price type.
  • When assigned to a bundle, they provide a way to enable access to the bundle. The availability is also dependent on the user role and price type.
  • When assigned to a miscellaneous item, they provide a way to enable access to the item. The availability is also dependent on the user role and price type.

The following table describe how the different types of promotions behave when assigned to a price chart and series/performance.

PromotionType Description
Promotion Code Promotion codes are promotions that are typically associated to a benefit. Once associated to a benefit, the benefit can be associated to a customer’s account (through a membership or manual assignment).
Assuming that an order was created with the appropriate user role for a customer holding a benefit that has the appropriate promotion, the promotions behave as follows:
  • When promotions are associated to a price chart, customers who have the benefit will automatically gain access to the price chart assuming the appropriate price type is used. The customer must be associated to the order before selecting the relevant performance to gain access to the price chart.
  • When promotions are associated to a series/performance, only customers who have the benefit will be able to access the series/performance.

    For hold types, if the role has access to the hold type, the role will always have access to the held seats. If the role does not have access to the hold type, assigning the appropriate customer to the order enables the user to access the held seats.
Promotion Access Code Promotion access codes are codes that users/customers must manually enter to access the associated item.
Assuming an order was created with the appropriate user role, external codes behave as follows:
  • When promotion access codes are associated to a price chart, customers/users must enter the promotion access code on the order to access the price chart, assuming the appropriate price type is used. The promotion access code must be entered before associating a performance with the order.
  • When promotion access codes are associated to a series/performance, customers/users must manually enter the code before to access the performance. The promotion access code must be entered before associating a performance to the order.

    For hold types, if the role has access to the hold type, the role will always have access to the held seats. If the role does not have access to the hold type, assigning the appropriate promotion to the order enables the user to access the held seats.

For more information, refer to Product Configuration - Promotions.

Associating Articles with Promotions

When an article is associated with a promotion and a customer enters the promotion access code in the Promotion box online, a link to the associated article will appear. The article can be configured/written to display the performances or items that the customer has access to or to describe the benefits that the customer has been granted.

Information
Only the link to the most currently entered promotion access code is displayed.

Articles are associated with promotions when the promotion is created. For more information, refer to Creating a Promotion.

Associating Delivery Methods and Payment Methods with Promotions

Promotions can be used to add delivery methods to an order that would not normally be available, and remove payment methods from an order that would normally be there. The following rules describe this functionality:

  • Additional delivery methods appear on an order when a promotion is used if:
    • the promotion allows the delivery method
    • the user's role allows the delivery method
  • Payment methods are restricted on an order when a promotion is used if:
    • all promotions entered allow the payment method
    • every performance on the order allows the payment method
    • the user's role allows the payment method
Caution
If all of these rules are not true, users will not be able to create a payment.

Delivery and payment methods associated with promotions are defined when the promotion is created. For more information, refer to Creating a Promotion.

Associating Promotions with Benefits

Promotions and promotion access codes can be used to give customers access to benefits that they would otherwise not be able to see.

To associate a promotions with a benefits:

  1. Open the Product Configuration application from the AudienceView Desktop.
  2. Select the Benefits tab.
    The Benefits|Search page appears.
  3. Search for and select the benefit that you want to work with. For more information, refer to Product Configuration - Benefits|Search Page and Performing Searches.
    The Benefits|Details page appears.
  4. Enter the 'Promotion Code' in the 'Promotion Code' field or click to search for the promotion(s).
    For more information, refer to The Find Promotion Codes Dialog Box.
  5. Click 'Apply'.

For more information, refer to Configuring Benefits.

Caution
If a benefit has an associated promotion(s) it will expire on the benefit's 'Valid Until' date or the promotion's 'Ending Date', which ever comes first.
Information
Promotions attached to a customer via a benefit are automatically applied when the customer's account is opened or when the customer logs in online. If a benefit is added to the customer account, the promotion becomes effective immediately.

Associating a Benefit with a Membership

To enable promotions through memberships, a benefit must first be created with an associated promotion. Then the benefit must be associated with the membership.

To associate a benefit with a membership:

  1. Open the General Configuration application from the AudienceView Desktop.
  2. Select the Memberships tab.
    The Memberships|Search page appears.
  3. Click 'Create New'.
    The Memberships|Basic page appears.
  4. Complete the appropriate fields and click the Levels tab.
    The Memberships|Levels page appears.
  5. Click 'Add Levels'.
  6. Enter the benefit in the 'Benefit' field or click to search for the benefit.
    For more information, refer to The Find Benefits Dialog Box.
  7. Click 'Apply'.

For more infromation, refer to Configuring Memberships.

Information
If the benefit's 'End Date' is further out than the membership's 'End Date' the benefit will remain active even after the membership has expired.

Associating Promotions with Bundles

Promotions and promotion access codes can be used to give customers access to bundles that they would otherwise not be able to see.

To associate a promotion with a bundle:

  1. Open the Product Configuration application from the AudienceView Desktop.
  2. Select the Bundles tab.
    The Bundles|Search page appears.
  3. Search for and select the bundle that you want to work with. For more information, refer to Product Configuration - Bundles|Search Page and Performing Searches.
    The Bundles|Details page appears.
  4. Select the Calendar tab.
    The Bundles|Calendar page appears.
  5. Select the user role that you would like to have access to the promotion.
    To select more than one user role, hold CTRL or SHIFT while making your selections.
  6. Enter the 'Promotion Code' in the 'Promotion Code' field or click to search for the promotion.
    For more information, refer to The Find Promotion Codes Dialog Box.
  7. Click 'Apply'.

For more information, refer to Configuring Bundles.

Associating Promotions with Customers

Promotions along with promotion access codes and their associated promotions can be automatically exposed to a customer if the customer account holds the code. The customer must be associated to the order before the promotion is exposed.

To associate a promotion with a customer, the promotion must first be associated to a benefit. For more information on benefits, refer to Associating Promotions with Benefits.

Once assigned to a benefit, the benefit can be earned by a customer through any of the following methods:

  • Manually assigned to the customer on the Customer Services application Customer|Entitlements page.
  • Assigned to a membership. A membership in turn can be earned through:
    • the purchase of a bundle
    • the purchase of a miscellaneous item
    • the accruement of donation points
    • manual assignment to the customer from the Customer Services application Customer|Entitlements page.

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Associating Promotions with Hold Types

Promotion and promotion access codes can be used to give customers access to hold types that they would otherwise not be able to see.

To associate a promotion with a hold type:

  1. Open the Legends application from the AudienceView Desktop.
  2. Select the Hold Types tab.
    The Hold Types|Search page appears.
  3. Search for and select the performance that you want to work with. For more information, refer to Legends - Hold Types|Search Page and Performing Searches.
    The Hold Types|Details page appears.
  4. Enter the 'Promotion Code' in the 'Promotion Code' field or click to search for the promotion.
    For more information, refer to The Find Promotion Codes Dialog Box.
  5. Click 'Apply'.

For more information, refer to Configuring Hold Types.

Hit
Once you have associated the promotion with the hold type, it must also be associated to the applicable role(s) on the price chart as well. For more information, refer to Associating Promotions with Price Charts.

Associating Promotions with Miscellaneous Items

Promotions and promotion access codes can be used to give customers access to miscellaneous items that they would otherwise not be able to see.

To associate a promotion with a miscellaneous item:

  1. Open the Product Configuration application from the AudienceView Desktop.
  2. Select the Miscellaneous Items tab.
    The Miscellaneous Items|Search page appears.
  3. Search for and select the miscellaneous item that you want to work with. For more information, refer to Product Configuration - Miscellaneous Items|Search Page and Performing Searches.
    The Miscellaneous Items|Details page appears.
  4. Select the Calendar tab.
    The Miscellaneous Items|Calendar page appears.
  5. Select the user role that you would like to have access to the promotion.
    To select more than one user role, hold CTRL or SHIFT while making your selections.
  6. Enter the 'Promotion Code' in the 'Promotion Code' field or click to search for the promotion.
    For more information, refer to The Find Promotion Codes Dialog Box.
  7. Click 'Apply'.

For more information, refer to Configuring Miscellaneous Items.

Associating Promotions with Performances

Promotions and promotion access codes can be used to give customers access to performances that they would otherwise not be able to see.

To associate a promotion with a performance:

  1. Open the Venue Configuration application from the AudienceView Desktop.
  2. Select the Performances tab.
    The Performances|Search page appears.
  3. Search for and select the performance that you want to work with. For more information, refer to Venue Configuration - Performances|Search Page and Performing Searches.
    The Performances|Details page appears.
  4. Select the Calendar tab.
    The Performances|Calendar page appears.
  5. Select the user role that you would like to have access to the promotion.
    To select more than one user role, hold CTRL or SHIFT while making your selections.
  6. Enter the promotion code in the 'Promotion Code' field or click to search for the promotion.
    For more information, refer to The Find Promotion Codes Dialog Box.
  7. Click 'Apply'.

For more information, refer to Configuring Performances.

Associating Promotions with Price Charts

Promotions and promotion access codes can be used to give customers access to prices that they would otherwise not be able to see.

To associate a promotion with a price chart:

  1. Open the Venue Configuration application from the AudienceView Desktop.
  2. Select the Price Charts tab.
    The Price Charts|Search page appears.
  3. Search for and select the price chart that you want to work with. For more information, refer to Venue Configuration - Price Charts|Search Page and Performing Searches.
    The Price Charts|Details page appears.
  4. Select the Pricing tab.
    The Price Charts|Pricing page appears.
  5. Select the user role that you would like to have access to the promotion.
    To select more than one user role, hold CTRL or SHIFT while making your selections.
  6. Enter the 'Promotion Code' in the 'Promotion Code' field or click to search for the promotion.
    For more information, refer to The Find Promotion Codes Dialog Box.
  7. Click 'Apply'.

For more information, refer to Configuring Price Charts.

Associating Promotions with Series

Promotions and promotion access codes can be used to give customers access to series that they would otherwise not be able to see.

To associate a promotion with a series:

  1. Open the Venue Configuration application from the AudienceView Desktop.
  2. Select the Series tab.
    The Series|Search page appears.
  3. Search for and select the series that you want to work with. For more information, refer to Venue Configuration - Series|Search Page and Performing Searches.
    The Series|Details page appears.
  4. Select the Calendar tab.
    The Series|Calendar page appears.
  5. Select the user role that you want to have access to the promotion.
    To select more than one user role, hold CTRL or SHIFT while making your selections.
  6. Enter the 'Promotion Code' in the 'Promotion Code' field or click to search for the promotion.
    For more information, refer to The Find Promotion Codes Dialog Box.
  7. Click 'Apply'.

For more information, refer to Configuring Series.

Associating Promotions with Stored Value Items

Promotions and promotion access codes can be used to give customers access to stored value items that they would otherwise not be able to see.

To associate a promotion with a stored value item:

  1. Open the Product Configuration application from the AudienceView Desktop.
  2. Select the Stored Value Items tab.
    The Stored Value Items|Search page appears.
  3. Search for and select the stored value item that you want to work with. For more information, refer to Product Configuration - Stored Value Items|Search Page and Performing Searches.
    The Stored Value Items|Details page appears.
  4. Select the Calendar tab.
    The Stored Value Items|Calendar page appears.
  5. Select the user role that you would like to have access to the promotion.
    To select more than one user role, hold CTRL or SHIFT while making your selections.
  6. Enter the 'Promotion Code' in the 'Promotion Code' field or click to search for the promotion.
    For more information, refer to The Find Promotion Codes Dialog Box.
  7. Click 'Apply'.

For more information, refer to Configuring Stored Value Items.