Although payment processors used for making payments will decline or accept payment as needed, your organization can choose to deny specific cards when making a payment. This enables you to create a list of numbers against a selected payment type (e.g. credit cards, gift certificates, in-house payment types) that are flagged as unacceptable for payments.
For example, you can block a specific card numbers that relate directly to a specific credit card used by a scalper. Should a ticket seller receive a credit card or should an online user attempt to use a credit card that has been included on your blacklist, AudienceView will display a notification defined by your organization.
To create a blacklist item, complete the following:
- Open the General Configuration application from the AudienceView Desktop.
- Select the Payment Methods tab.
The Payment Methods|Search page appears.
- Search for and select the payment method that you want to blacklist card numbers from. For more information, refer to General Configuration Payment Methods|Search Page and Performing Searches.
The Payment Methods|Basic page appears.
- Select the Blacklist tab.
The Payment Methods|Blacklist page appears.
- Click 'New Entry'.
A blank entry record displays.
- Enter the card number that you want to blacklist in the 'Card Number' field.
- Enter the message that will display if a payment is made with the blacklisted payment type in the 'Reason Message' field.
The message will be displayed to users whenever this card is used, including Online.
- To blacklist additional items, repeat the process from Step 5.
- Click 'Apply'.
A window confirms that the application updated the payment method.
- Click 'OK'.