Delivery methods determine how customers will receive ordered items. The following delivery methods are typically used by organizations:
- Email
- Delivered by postal service
- Courier
- Download
- Pickup Later
- Pickup Now
When creating a delivery method, you can specify which roles will have access to the delivery method. Once created, the delivery method can be assigned to performances, bundles and promotions.
A delivery method will appear on an order if:
- The user's role allows the delivery method.
- The delivery method’s activation date, if specified, has been reached. This is a date relative to the performance’s start date from which a delivery method will appear on an order.
- The delivery method’s cut off date, if specified, has not been reached. This is a date relative to the performance’s start date after which the delivery method will no longer be available for use. For example, up to three weeks prior to the actual performance date, tickets may still be sent to the customer via mail/post.
- Every performance or item on the order allows the delivery method.
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Caution
If the Delivery Method Strategy in the Registry is set to Union, a particular delivery method will appear on an order if it is allowed on at least one of the order’s performances or items. If the strategy is set to Intersection, a particular delivery method will only display if every performance and item on the order allows the delivery method. For information on configuring the Delivery Method Strategy, refer to Configuring the Delivery Method Strategy. |
Delivery methods can also have charges. For more information, refer to Configuring Charges.
The following sections describe how to configure delivery methods: