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Customer Services - Order

Product Guides > 6.8.0 Product Documentation > 6.8.0 Application Documentation > AudienceView User Guides > Customer Services Guide > Customer Services - Order

The following sections describe Customer Services application Order pages:

The Handling Customer Orders section outlines how to create and modify orders:

The Handling Customer Payments section section outlines how to accept, refund, void and cancel payments using various methods:

Currency Conversions: Describes AudienceView's ability to convert currencies.
Using Credit and Debit Cards to Make a Payment: Describes how to make payments using credit and debit cards.
Credit Card Troubleshooting: Describes how to troubleshoot common credit card errors.
Using Gift Certificates and Gift Cards to a Make Payment: Describes how to make payments using gift certificates and gift cards.
Using a Customer Account to Make a Payment: Describes how to make payments using customer accounts.
Using Direct Debit to Make a Payment (UK): Describes how to use direct debit to make a payment (UK clients).
Using Multiple Payments Methods: Describes how to use multiple payment methods.
Scheduling Payments: Provides an introduction to scheduled payments.
- Scheduling a Single Payment: Describes how to scedule a single payment.
- Creating a Payment Plan: Describes how to create a new payment plan.
  - Scheduled Payment Combinations: Describes how AudienceView's payment combination.
- Modifying a Scheduled Payment or Payment Plan: Describes how to modify an existing scheduled payment or payment plan.
- Processing a Scheduled Payment or Payment Plan: Describes how to process a scheduled payment or payment plan.
- Deleting a Scheduled Payment or Payment Plan: Describes how to delete a scheduled payment or payment plan.
Voiding, Cancelling and Refunding Payments: Provides an introduction to voiding, cancelling and refunding customer payments.
- Refunding a Payment: Describes how to refund a payment.
- Voiding a Payment: Describes how to refund an overpaid amount on an order.
- Cancelling a Payment: Describe how to cancel a customer payment.
- Partially Refunding a Payment: Describes how to cancel or void a refund.
- Refunding a Payment Using a Different Payment Method: Describes how to refund a customer by not using the original payment method.
- Cancelling or Voiding a Refund: Describes how to cancel or void a refund.
Payment Allocations: Describes the process in which customer payments or credits are settled against one or more order items.
- Payment Payment Allocation Rules: Outlines somes rules regarding payment allocation.
- Full Payment Allocation: Describes the full allocation strategy.
- Partial Payment Allocation: Describes the partial allocation strategy.
- Over Payment Allocation: Describes the over allocation strategy.
- Refund Payment Allocation: Describes the refund allocation strategy.
- Complimentary Tickets: Lists a number of reports that display comp tickets.

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