• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

If you manually generated a tax receipt or reissued one, you can delete the receipt if you have the appropriate permissions. You can delete receipts with a status of New. For more information, refer to Manually Generating a Tax Receipt. If the receipt has a status of Printed, you cannot delete the receipt. For more information, refer to Voiding and Reissuing a Tax Receipt to void or reissue the receipt instead.

To delete a receipt, complete the following:

1. Open the Customer Services application, from the AudienceView Desktop.
2. Select the Orders tab.
   The Orders|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Select the Gifts tab.
   The Order|Gifts page appears.
5. If there are multiple gifts on the order, select the gift you want to work with, from the gifts section.
6. In the gift receipts section, select the 'del?' check box next to the receipts you want to delete. If this check box is not available, refer to Voiding and Reissuing a Tax Receipt.
7. Click 'Apply'.
   A window confirms that the application updated the order.
8. Click 'OK'.