AudienceView Connect
AudienceView Documentation

Closing a Performance Seating Request

If a performance request cannot or will not be filled or the customer wants to cancel the request, you can close the request. Any payments made for the request can be refunded or, if applicable, credited to the customer’s account.

You can use the Advanced Order Search to search for requests based on their statuses. For more information, refer to Advanced Order Search.

To close a performance request, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order with the request you want to close. For information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. In the requests section, select the appropriate status from the 'Status' dropdown.
    • Cancelled: The request has been cancelled.
    • Not Fillable: The request cannot be filled.
      If the original request was paid for (Chargeable pending fulfillment), changing the status to Cancelled or Not Fillable removes the cost of those admissions from the order, leaving a negative amount due.
  5. If the order has a negative amount due, refund the payment or credit the customer's account.
    For more information, refer to Voiding, Cancelling and Refunding Payments.
  6. Click 'Apply'.
    A window confirms that the application updated the order.
  7. Click 'OK'.