• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

If a performance request cannot or will not be filled or the customer wants to cancel the request, you can close the request. Any payments made for the request can be refunded or, if applicable, credited to the customer’s account.

Hint You can use the Advanced Order Search to search for requests based on their statuses. For more information, refer to Advanced Order Search.

To close a performance request, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order with the request you want to close. For information, refer to Searching for an Order.
   The Order|Summary page appears.
4. In the requests section, select the appropriate status from the 'Status' dropdown.
   • Cancelled: The request has been cancelled.
   • Not Fillable: The request cannot be filled.

     Information If the original request was paid for (Chargeable pending fulfillment), changing the status to Cancelled or Not Fillable removes the cost of those admissions from the order, leaving a negative amount due.

5. If the order has a negative amount due, refund the payment or credit the customer's account.
   For more information, refer to Voiding, Cancelling and Refunding Payments.
6. Click 'Apply'.
   A window confirms that the application updated the order.
7. Click 'OK'.