• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

In addition to the purchasing customer's account, you can also add a ship-to address/customer account on an order. This allows one customer to purchase tickets for another.

To add a ship-to customer to an order, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Create or search for the order that you want to add a ship-to customer account to.
   For more information, refer to Creating an Order or Searching for an Order.
   The Order|Summary page appears.
5. Click the 'No customer provided' hyperlink located beside Customer Number.
   

   Information If a customer is already associated to the order, select the Customer tab. The existing customer will become the billing customer.

   The Customer|Search page appears.

6. Search for and select the customer account that you want to add to the order as the ship-to customer.
   For more information, refer to Searching for a Customer or Contact.
7. Click next to the 'Add to Order' button, and select Add as Shipping.
   The Order|Summary page appears.
8. Click 'Create' or 'Apply'.
   A window confirms that the application created/updated the order.
9. Click 'OK'.

Information A billing customer must also be associated to an order with a ship-to address. For more information, refer to Adding an Existing Customer Account to an Open Order.