• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

When an Agent 'Account Type' is attached to an order, the account is automatically added as the agent on the order. However, you are able to modify the order so that an Agent account is the order customer.

To set an Agent account as the order customer, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Orders tab.
   The Order|Search page appears.
3. Search for and select the order you want to modify. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Select the Customer tab.
   The Order|Customer page appears.
5. In the mailing information - Customer section, select the agent from the 'Customer Number' dropdown. 

   If the agent does not appear in the 'Customer Number' dropdown, attach the agent to the order. For more information, refer to Changing the Customer Account Associated to an Order or Adding an Existing Customer Account to an Open Order. Switch the agent back to the previous agent on the order. The agent you want to add as the order customer is now available in the 'Customer Number' field.

6. Click 'Apply'.
   A window confirms that the application updated the order.
7. Click 'OK'.