AudienceView Documentation

• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

Product Guides > 6.8.0 Product Documentation > 6.8.0 Application Documentation > AudienceView User Guides > Customer Services Guide > Customer Services - Order > Handling Customer Orders > Printing Orders > Preprinting

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Preprinting enables you to generate ticket numbers or gift certificate/card redemption numbers without physically printing a ticket. If you use this option, the order’s print status is changed to Printed. This is useful if you do not print tickets in-house.

To preprint tickets, gift certificates or gift cards, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
4. Choose an option:

   If you want to	Then
   preprint all unprinted or previously printed tickets and/or gift certificates/cards,	Click next to the 'Print' button and select Preprinted Tickets.
   preprint or reprint a specific ticket and/or gift certificates/cards,	Open the page that contains the item you want to preprint, if applicable. Select the 'select?' check box next to the item you want to print. Return to the Order|Summary page. Click next to the 'Print' button and select Preprinted Tickets.

   The application generates the applicable ticket numbers and/or redemption numbers.
   A window confirms that the application preprinted the items.

5. Click 'OK'.