• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

You can change the customer accounts associated to an order, if you have the appropriate permissions.

To change the customer or agent on an order, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Choose an option:

   To change the	Then
   customer associated with the order,	click the customer number link in the 'Customer Number' field.
   agent associated with the order,	click the customer number link in the 'Agent Number' field.

   The Customer|Basic page appears.

5. Select the Search tab.
   The Customer|Search page appears.
6. Search for and select the radio button next to the customer account you want to attach to the order. For more information, refer to Searching for a Customer or Contact.

   Information If the customer account you want to attach to the order does not exist, refer to Adding a New Customer Account to an Open Order.

7. Click 'Add to Order'.
   A window prompts you to confirm the change to the customer account on the order.
8. Click 'OK'.
   The Order|Summary page appears.

   If you selected a customer with a Personal or Organization 'Account Type', then the order customer will be replaced. If you selected a customer with an Agent 'Account Type', then the agent will be replaced.

9. Click 'Apply'.
   A window confirms that the application updated the order.
10. Click 'OK'.