You can print any item on an order that has a ticket template. Items on an order print in the following order:
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Header cards (such as delivery method receipts)
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Payment receipts (such as signature cards)
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Payment signature card
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Gift certificate/cards
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Charges:
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Performance level
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Order level
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Per Ticket level
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Miscellaneous items
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Passes
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Bundle tickets (sorted by performance, then by section, row and sys seat)
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Single tickets (sorted by performance, then by section, row and sys seat)
As an order prints, the print status of the order updates as follows:
|
Status |
Description |
|
Unprinted |
No items on the order have been printed. |
|
Printed |
All items on the order have been printed.
If you reprint the entire order (without selecting any specific items), any ticket numbers or gift certificate/card redemption numbers will be cancelled and the entire order reprints. |
|
Partially Printed |
At least one item on the order has been printed, but some remain unprinted.
If you print the order (without selecting any specific items), the application prints any unprinted items on the order. |
The order’s delivery method, set up by your system administrator, determines how the application prints the order. For example, a Window Sales delivery method may specify that tickets print immediately after order creation, while Mail or Hold for Pickup delivery methods may be set up for delayed printing, since the order tickets will be printed later (individually or through a batch print) and mailed to or held for the customer.
The following table provides more information about printing the items on an order:
|
Order Item |
Description |
|
Header Cards |
If configured, header cards are always printed regardless of the type of delivery method and order’s print status. |
|
Payment Receipts |
Payment receipts, or signature cards (signed by customers for credit card transactions), are used to print merchant and customer copies of receipts (e.g. for credit card payments). The number of signature cards printed, if any, depends on the order’s delivery method:
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Delivered and Pick Up Now (Kiosk): Results in one signature card.
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Pick Up Later and Pick Up Now: Results in two signature cards.
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Download and Email: Do not result in a signature card.
|
|
Gift Certificates/Cards |
When a gift certificate/card is printed, the application assigns a redemption number to the item. |
|
Admissions |
When printing admissions, the application assigns a ticket number to each admission and the status of the admission is set to Printed (Order|Seats|Seats page). Once a ticket number has been assigned, if you reprint the ticket the application will cancel the original number and assign a new one. |
|
Bundle Tickets |
When printing bundle admissions, the application may assign a single ticket number to the entire bundle or assign individual ticket numbers to each admission:
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If the bundle uses a bundle ticket template, the application assigns a single bundle ticket number per bundle regardless of the number of admissions and performances included in the bundle. If the bundle includes multiple performances and/or admissions, the ticket holder uses the same bundle ticket for each of the bundle's performances and/or admissions.
-
If the bundle does not use a bundle ticket template, the application assigns a ticket number for each admission. This results in one ticket per admission per performance on the bundle.
Once printed, the status of each admission included in the bundle is set to Printed (Order|Bundles|Seats page). Once a ticket number has been assigned, if you reprint the entire bundle or individual ticket(s) the application will cancel the original number and assign a new one.
|
You can also preprint tickets or gift certificates/cards. This enables you to generate ticket numbers and/or redemption numbers without actually physically printing the items. This is useful if you do not print tickets in-house.
If your organization uses passes, the ticket number is associated to the pass. For more information, refer to Managing Customer Passes.
The following sections describe how to work with printing:
Failed Print Jobs
If a ticket has failed to print for any reason, the ticket’s status remains unprinted and the application does not assign ticket numbers to any admissions on the order. To print the order items, you must manually print them.