You can refund an order’s payment if you have the permission to do so. Refunds and partial refunds apply to local payments (e.g. cash, cheque, account) and reconciled credit/debit charges. To make a partial refund, refer to Partially Refunding a Payment.
If you need to refund the payment using a different payment method than the original payment, refer to Refunding a Payment Using a Different Payment Method.
To refund a payment, complete the following:
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Open the Customer Services application from the AudienceView Desktop.
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Select the Order tab.
The Order|Search page appears.
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Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
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Locate and click
to view the payment you want to refund.
The Payment Transactions section only appears for credit/debit card transactions.
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Click 'Refund'.
An Unprocessed Refund is added to the order. By default, the refund amount matches the original payment, as do the payment type and payment information (e.g. credit/debit information). If you need to confirm or modify the details, click 'Update Payment'. You cannot modify the payment method. Before saving, you can delete the refund by clicking 'Delete'.
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Click 'Apply'.
A window confirms that the application updated the order.
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Click 'OK'.
The Unprocessed Refund record changes to Refund. The original payment remains on the order. To cancel or void a refund, refer to Cancelling or Voiding a Refund.