AudienceView Connect

Partial Payment Allocation

Partial allocation occurs when the payment or credit is less than the total amount owing on the corresponding order. This can occur when a customer performs the following:

When an order is not paid in full, the payments received are allocated automatically to the order items as much as possible. These payments are applied according to the allocation sequence.

Allocating Partial Payments

Suppose a customer requests a $200.00 Gift Card, a season pass, a piece of merchandise and pledges $5,000.00.

This results in the creation of the following order:

Order Item Net Value Service Charges Grand Total
Gift Card $200.00 $200.00
Adult Season Pass $295.00 $5.00 $300.00
Miscellaneous Charge $10.00 $10.00
Donation $5,000.00 $5,000.00
$5,495.00 $15.00 $5,510.00

Upon receiving the order, the customer pays $500.00.

This results in the following transactions:

Transaction ID Transaction Type Debit Credit
1 Order Creation $5,510.00
2 Customer Payment $500.00

This payment is allocated as follows:


Re-Allocating Existing Payments

After making a full payment to an existing $510.00 order, a customer decides to add a $100.00 Gift Card to his/her order. This results in an outstanding balance of $100.00.

The order and its corresponding transaction history are modified as follows:

Order Item Net Value Charges Grand Total
Adult Admission $295.00 $5.00 $300.00
Senior Admission $195.00 $5.00 $200.00
Miscellaneous Charge $10.00 $10.00
Gift Card $100.00 $100.00
$490.00
$590.00
$20.00 $510.00
$610.00
Transaction ID Transaction Type Debit Credit
1 Order Creation $510.00
2 Customer Payment $510.00
3 Add Gift Card $100.00

Upon applying the changes to this order, the current payment is re-allocated as follows: