Refund allocations are used to balance overpaid orders. This is done by applying a negative allocation amount to the order.
This amount is equal and opposite of the overpayment amount, and is applied in the following order:
- Donations or Gifts.
- Requests plus any service charges and taxes.
- Order charges plus any miscellaneous items, delivery charges, bundle charges or taxes.
- Admissions plus any associated taxes and service charges.
- Gift Certificates or Gift Cards.
Suppose that after making a full payment to an existing $510.00 order, a customer changed a Senior Admission to a Junior Admission. This resulted in an overpaid balance of $100.00.
The order was modified as follows:
| Order Item |
Net Value |
Service Charges |
Grand Total |
| Adult Admission |
$295.00 |
$5.00 |
$300.00 |
Senior Admission
Junior Admission |
$195.00
$95.00 |
$5.00
$5.00 |
$200.00
$100.00 |
| Miscellaneous Charge |
|
$10.00 |
$10.00 |
|
$490.00
$390.00 |
$20.00 |
$510.00
$410.00 |
Upon revising the order, the order is balanced by issuing the customer a refund of $100.00.
This results in the following transactions:
| Transaction ID |
Transaction Type |
Debit |
Credit |
| 1 |
Order Creation |
$510.00 |
|
| 2 |
Customer Payment |
|
$510.00 |
| 3 |
Change Admission |
- $100.00 |
|
| 4 |
Negative Adjustment |
|
-$100.00 |
This refund is applied as follows:
