You can modify any unprocessed scheduled payment if you have the appropriate permissions.
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Information
If when initially creating the payment plan a validation error occured or the payment failed, it is recommended that you delete the payment plan and recreate it rather than updating the individual payments. |
To modify a scheduled payment, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
- Select the Orders tab.
The Order|Search page appears.
- Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
- Choose an option:
| If you want to modify |
Then |
| all payments in a payment plan, |
- Click
 to view the payment plan section.
- In the payment plan group update group box, enter the details that you want to modify.
The application will only modify the information you enter.
- Click 'Update Group'.
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| a single payment in a payment plan, |
- Click to view the payment plan section.
- For the payment you want to update, click 'Update Payment'.
The Payments dialog box appears.
- Enter the updated payment details.
- Click 'Update Details'.
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| a scheduled payment not part of a payment plan, |
- Locate the payment
- Click 'Update Details'.
The Payments dialog box appears.
- Enter the updated payment details
- Click 'Update Details'.
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- Click 'Apply'.
A window confirms that the application updated the order.
- Click 'OK'.