To make a payment using a direct debit (UK clients), complete the following:
-
Open the Customer Services application from the AudienceView Desktop.
-
Select the Order tab.
The Order|Search page appears.
-
Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
-
Click 'Add Payment'.
The Payments dialog box appears.
-
Select Direct Debit from the 'Payment Method' dropdown.
The Payments dialog box refreshes to display the applicable information.
The 'Payment Amount' is the amount owing on the order.
-
Verify the 'Payment Amount' and make any necessary modifications.
-
Enter a short description of the transaction in the 'Mandate Description' field.
-
Optionally, if the payment method has a 'Storage Type' of Saveable you can select the 'Save Payment Details' check box to save the payment information to the payment information section on the Customer|Basic page of the customer's account.
Alternatively, if the payment information section on the Customer|Basic page has been filled out or if the customer has selected the 'Save Payment Details' check box Online, the information will automatically populate when 'Add Payment' is clicked.
-
Enter the customer’s bank account numberin the ‘Bank Account Number’ field
-
Enter the sort code associated with the customer's bank account in the ‘Sort Code’ field.
-
Enter the name associated with the bank account in the 'Bank Account Name' field.
-
Optionally, enter a short description of the transaction in the 'Description' field.
-
Select the frequency with which the payments will be withdrawn from the customer's bank account from the 'Payment Frequency' dropdown:
-
One Month: The payments will be withdrawn once a month until the 'Recurrence End Date' is reached.
-
Three Months: The payments will be withdrawn once every three month until the 'Recurrence End Date' is reached.
-
One Year: The payments will be withdrawn once a year until the 'Recurrence End Date' is reached.
-
Enter the BACS (Bankers' Automated Clearing Services) number associated with the customer's bank account in the ‘BACS Reference Number’ field.
-
Enter the day date that the payment is due/will be withdrawn from the customer's bank account in the 'Due Date' field or click to select a date.
For more information, refer to Using a Calendar to Add a Date.
-
Enter the date that the direct debit payments will begin to be withdrawn from the customer's bank account in the 'Recurrence Start Date' field or click to select a date.
For more information, refer to Using a Calendar to Add a Date.
-
Enter the date that the direct debit payments will stop being withdrawn from the customer's bank account in the 'Recurrence End Date' field or click to select a date.
For more information, refer to Using a Calendar to Add a Date.
-
Select the status of the customer's bank account from the 'Account Status' dropdown:
-
Active: The bank account has been validated and is active.
-
Declined: The bank account has been validated and has been declined (i.e. the account does not exist/some information is incorrect).
-
Pending: The bank account has not yet been validated.
-
Select the appropriate option from the ‘Are you the main Account Holder and do you have sole authority over this account?’ dropdown
-
Yes: The customer associated with the account is the only person who has access to the funds.
-
No: The bank account is a joint account that the customer shares with another person.
-
Click 'Add Payment'.
The Payments dialog box closes and the Order|Summary page becomes active. The unprocessed payment is added to the order.
-
Click 'Apply' or 'Create'.
A window confirms that the application updated the order.
-
Click 'OK'.