The Order|Order History|Tickets page enables you to search for information that is specific to the tickets (printed admissions) on the order. Once you perform a search in the search tickets section, the results appear in the tickets section.
Search Tickets Section
The following image illustrates the search tickets section of the Order|Order History|Tickets page:
The search tickets section of the Order|Order History|Tickets page contains the following properties:
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Field |
Description |
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Performance Code |
Enables you to filter the search based on the name of the performance.
To add additional fields, click  or press CTRL+TAB once you have made an entry. |
|
Performance Description |
Enables you to filter the search based on the description of the performance.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Section Name |
Enables you to filter the search based on the section in the venue in which the seat resides.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Row |
Enables you to filter the search based on the row in the venue in which the seat resides.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Seat |
Enables you to filter the search based on the number/letter of the seat.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Update Date |
Enables you to filter the search based on the date the admission was updated. You can enter a single date or date range.
Enter a date or relative date into the field or click  or  to select the date or relative date.
For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times. |
|
Update User Name |
Enables you to filter the search based on the user name of the person who updated the admission.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Update Role |
Enables you to filter the search based on the role of the person who updated the admission.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Ticket Template Type |
Enables you to filter the search based on the type of template associated with the ticket.
To select more than one template, hold CTRL or SHIFT while making your selections. |
|
Status |
Enables you to filter the search based on the status of the ticket:
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Cancelled: The ticket has been cancelled.
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Not Printed: The ticket has not been printed.
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Printed: The ticket has been printed.
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Re-entered: The ticket was scanned into the venue two or more times.
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Ticket Already Used: The ticket was scanned into the venue.
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Ticket Error - Other: The ticket generated an error upon scanning.
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Ticket Has Not Yet Entered: The ticket has been printed but not scanned into the venue.
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Ticket Not Found: The ticket number cannot be found in the system and generated an error.
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Ticket Status Invalid: The ticket has an invalid status.
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Used (In): The ticket has been scanned for admission into the performance.
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Used (Out): The ticket has been scanned for re-admission to the performance.
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Wrong Gate: The ticket was scanned at a gate inappropriate for the ticket.
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Wrong Performance: The ticket was scanned for an incorrect performance.
To select more than one status, hold CTRL or SHIFT while making your selections.
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|
Page Size |
Enables you to specify the number of records to display per page returned in the results. |
Tickets Section
The following image illustrates the tickets section of the Order|Order History|Tickets page:
The tickets section of the Order|Order History|Tickets page contains the following properties:
|
Field |
Description |
|
Performance Code |
The name of the performance. |
|
Performance Description |
A description of the performance. |
|
Ticket Number |
The ticket number associated with the printed ticket. |
|
Status |
The status of the ticket:
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Cancelled: The ticket has been cancelled.
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Not Printed: The ticket has not been printed.
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Printed: The ticket has been printed.
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Re-entered: The ticket was scanned into the venue two or more times.
-
Ticket Already Used: The ticket was scanned into the venue.
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Ticket Error - Other: The ticket generated an error upon scanning.
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Ticket Has Not Yet Entered: The ticket has been printed but not scanned into the venue.
-
Ticket Not Found: The ticket number cannot be found in the system and generated an error.
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Ticket Status Invalid: The ticket has an invalid status.
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Used (In): The ticket has been scanned for admission into the performance.
-
Used (Out): The ticket has been scanned for re-admission to the performance.
-
Wrong Gate: The ticket was scanned at a gate inappropriate for the ticket.
-
Wrong Performance: The ticket was scanned for an incorrect performance.
The ticket’s status (other than Printed and Cancelled) is updated as the ticket is scanned using AudienceView’s Access Control.
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|
Mark Description |
If the ticket has been scanned, the mark description from the scanner used. |
|
Entrance |
The closest entrance to the seat. |
|
Aisle |
The aisle in the venue in which the seat resides. |
|
Section Name |
The section in the venue in which the seat resides. |
|
Row |
The row in the venue in which the seat resides. |
|
Seat |
The number/letter of the seat. |
|
Cancel Reason |
For a Cancelled record state, the reason for cancelling the ticket. |
|
Update User Name |
The user associated with the delete, insert or update record in the order’s ticket history. |
|
Update Role |
The user’s role associated with the delete, insert or update record in the order’s ticket history. |
|
Update Date |
The date and time that the delete, insert, or update record in the order’s ticket history occurred. |