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Customer Services - Order|Order History|Gift Certificates/Cards Page

The Order|Order History|Gift Certs/Cards page enables you to search for information that is specific to gift certificates and/or gift cards purchased on an order. Once the gift certificate or gift card is redeemed, the history also displays information about the order and tickets purchased with the gift certificate or card.

Search Gift Certificates/Cards Section 

The following image illustrates the search gift certificates/cards section of the Order|Order History|Gift Certs/Cards page:

The search gift certificates/cards section of the Order|Order History|Gift Certs/Cards page contains the following properties:

Field Description
Gift Cert/Card Number Enables you to filter the search based on the gift certificate/card number.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Stored Value Name Enables you to filter the search based on the name of the gift certificate/card.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Gift Cert/Card Redemption Number Enables you to filter the search based on the redemption number of the gift certificate/card.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Recipient Enables you to filter the search based on the name of the person receiving the gift certificate/card.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Printer Message Enables you to search based on any message included on the gift certificate/card.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Amount Enables you to filter the search based on the amount of the gift certificate/card. You can enter a single amount or range.
Balance Enables you to filter the search based on the balance remaining on the gift certificate/card.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Expiry Enables you to filter the search based on the expiry date of the gift certificate/card.
In some places, it is illegal for gift certificates/cards to have an expiry date. Consult your accounting team regarding your organization's situation.
Update Date Enables you to filter the search based on the date the gift certificate/card was modified. You can enter a single date or date range.
Enter a date or relative date into the field or click   or  to select the date or relative date.
For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times.
Update User Name Enables you to filter the search based on the user name of the person who updated the gift certificate/card.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Update Role Enables you to filter the search based on the role of the person who updated the gift certificate/card.
To add additional fields, click  or press CTRL+TAB once you have made an entry.
Gift Certificate Record State Enables you to filter the search based on the type of record in the order’s gift certificate/card history:
  • Delete: A removed gift certificate/card
  • Insert: An added gift certificate/card
  • Update: An updated gift certificate/card
Redeemed Status Enables you to filter the search based on the status of the gift certificate/card (e.g. Redeemed, Not Redeemed).
Page Size Enables you to specify the number of records to display per page returned in the results.

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Gift Certificates/Cards Section 

The following image illustrates the gift certificates/cards section of the Order|Order History|Gift Certs/Cards page:

The gift certificates/cards section of the Order|Order History|Gift Certs/Cards page contains the following properties:

Field Description
Update User Name The user associated with the delete, insert or update record in the order’s gift certificate/card history.
Update Role The user’s role associated with the delete, insert or update record in the order’s gift certificate/card history.
Update Date The date and time that the delete, insert or update record in the order’s gift certificate/card history occurred.
Gift Certificate Record State Indicates whether the action was:
  • Delete: A removed gift certificate/card
  • Insert: An added gift certificate/card
  • Update: An updated gift certificate/card
Amount The amount purchased on the gift certificate/card.
Balance The balance remaining on the gift certificate/card.
Expiry The expiry date of the gift certificate/card.
In some places, it is illegal for gift certificates/cards to have an expiry date. Consult your accounting team regarding your organization's situation.
Recipient The recipient of the gift certificate/card.
Printer Message The printed message on the gift certificate/card.
Gift Cert/Card Number A system-generated number used to identify the gift certificate/card.
Stored Value Name The name of the gift certificate/card.
Gift Cert/Card Redemption Number The redemption number of the gift certificate/card.