AudienceView Connect
AudienceView Documentation

AudienceView User Guides

The AudienceView user guides provide detailed information on how to perform day-to-day ticket sales and reporting tasks. The guides consist of the following:

  • Getting Started
    The Getting Started Guide provides an introduction to AudienceView and provides basic information that can be used throughout the application (e.g. how to perform searches and use notes).
  • Customer Services Guide
    The Customer Services Guide outlines the different pages within the Customer Services application and how to use them to create customer accounts, to sell tickets, merchandise and gift certificates/cards and how to create offers.
  • Utilities Guide
    The Utilities Guide outlines the different pages within the Utilities application and how to use them to complete batch processes (e.g. updating multiple orders, printing invoices)
  • My AudienceView Guide
    The My AudienceView Guide outlines the different pages within the My AudienceView application and how to use them to manage tasks and notes.
  • Business Intelligence and Reports Guide
    The Business Intelligence and Reports Guide outlines how to use the Buiness Intelligence and Reports application to create queries and run reports.
  • Access Control Guide
    The Access Control Guide outlines how to configure Access Control and mobile devices so that tickets can be scanned when customers enter/leave a venue.
  • Email Marketing Guide
    The Email Marketing Guide outlines how to use the Correspondence application to provide customers with emailed information regarding upcoming events, promotions and fundraising campaigns.