• AudienceView User Guides
  • Getting Started
    • Getting Started Content Map
    • Introduction to AudienceView
    • AudienceView Applications
    • AudienceView Desktop
      • AudienceView Desktop Shortcut Keys
      • Commonly Used Buttons and Icons
      • AudienceView Messages
    • Logging In and Out of AudienceView Desktop
      • Troubleshooting Desktop Login Failures
      • Changing Your Login Settings
      • Using System Override
    • Performing Searches
      • Using Wildcard Characters to Perform a Search
      • Adding Additional Search Fields
      • Search Page Settings
      • Sorting Search Results
      • Loading a New Search
      • The Find Dialog Boxes
    • Using the Calendar to Select a Date
    • Using Relative Dates and Times
    • Using Notes
      • Creating a Note
      • Adding a File Attachment to a Note
      • Modifying a Note
      • Deleting a Note
    • Using the Rich Text and Source Editors
      • Using the Rich Text Editor
      • Using the Source Editor
  • Customer Services Guide
    • Customer Services Content Map
    • Customer Services - Customers
      • Customer Services - Customer Pages
      • Managing Customer Accounts
      • Managing Online User Accounts
    • Customer Services - Order
      • Customer Services - Order Pages
      • Handling Customer Orders
      • Handling Customer Payments
    • Customer Services - Seats
      • Customer Services - Seats Pages
      • Making Seat Selections
    • Customer Services - Bundles
      • Customer Services - Bundles Pages
      • Selling Bundles
    • Customer Services - Miscellaneous Items
      • Customer Services - Miscellaneous Items Pages
      • Selling Miscellaneous Items
    • Customer Services - Offers
      • Customer Services - Offers Pages
      • Using and Managing Offers
    • Customer Services - Gift Certificates and Gift Cards
      • Customer Services - Gift Certificates and Gift Cards Pages
      • Selling Gift Certificates and Gift Cards
    • Customer Services - Gifts
      • Customer Services - Gifts|Search Page
      • Handling Gifts (Donations)
    • Customer Services - End of Day Balance Pages
  • Utilities Guide
    • Utilities Content Map
    • The Maximum Number of Records that can be Processed
    • Business Intelligence Queries (Extracts)
    • Utilities - Customers
      • Utilities - Customers Pages
      • Performing Customers Batch Processes
    • Utilities - Orders
      • Utilities - Orders Pages
      • Performing Orders Batch Processes
    • Utilities - Offers
      • Utilities - Offers Pages
      • Performing Offers Batch Processes
    • Utilities - Renewals
      • Utilities - Renewals Pages
      • Handling Renewals
    • Utilities - Print
      • Utilities - Print Pages
      • Printing in Batches
    • Utilities - Performance
      • Utilities - Performance Pages
      • Modifying Performances in a Batch
    • Utilities - Pledges
      • Utilities - Pledges Pages
      • Handling Pledges in a Batch
    • Utilities - Data Management
      • Utilities - Data Management Pages
      • Using Data Management
  • My AudienceView Guide
    • My AudienceView Content Map
    • My AudienceView - My Notes
      • My AudienceView - My Notes Pages
      • Calendar View in the My Notes|Home Page
      • Using My Notes
    • My AudienceView - My Settings
      • My AudienceView - My Settings|Password Page
      • Changing Your Password in My AudienceView
    • My AudienceView - My Executive BI
      • My AudienceView - My Executive BI Pages
      • Running an Executive BI
  • Business Intelligence and Reports Guide
    • Business Intelligence and Reports Content Map
    • Reporting Permissions Requirements
    • Business Intelligence and Reports - Generated Reports
      • Business Intelligence and Reports - Generated Reports Pages
      • Using Generated Reports
      • Date Formats within AudienceView Reports
      • AudienceView Reports
    • Business Intelligence and Reports - Saved Reports
      • Business Intelligence and Reports - Saved Reports Pages
      • Using Saved Reports
    • Business Intelligence and Reports - Business Intelligence
      • Business Intelligence and Reports - Business Intelligence Pages
      • Using Business Intelligence
    • Business Intelligence and Reports - Saved Business Intelligence
      • Business Intelligence and Reports - Saved Business Intelligence Pages
      • Running a Saved BI Query
  • Access Control Guide
    • Access Control Content Map
    • Configuring Access Control
      • Configuring Access Control in Application Security
      • Configuring Access Control Notifications
      • Configuring Access Control Fields
    • Configuring Access Control Scanners and Mobile Devices
      • Access Control Assumptions
      • Additional Access Control Documentation
      • Before You Configure Your Scanner or Mobile Device
      • Configuring Your Mobile Device for Scanning
      • Getting to Know Your Scanner
      • DataWedge Configuration (MC50)
      • Symbol PocketBrowser Configuration (MC3090)
      • Setting the Internet Explorer Home Page
      • Configuring Notifications on a Scanner
      • Adjusting the Font Size
    • Scanning Tickets
      • Logging On to Access Control
      • Access Control Options Page
      • Troubleshooting Access Control Login Problems
      • Changing Your Access Control Password
      • Marking Tickets
      • Troubleshooting Ticket Scanning Errors
      • Searching for a Performance in Access Control
      • Checking a Ticket’s Status
      • Showing Order and Customer Details
    • Ticket Scanning Reports Available Through Access Control
      • Understanding a Ticket’s Status
      • Scanned Tickets Report within Access Control
      • Additional Ticket Scanning Reporting Options
  • Email Marketing Guide
    • Email Marketing Content Map
    • Correspondence - Correspondence
      • Correspondence - Correspondence Pages
      • Using Correspondence
    • Correspondence - Messages
      • Correspondence - Messages Pages
      • Correspondence - Messages Pages (AudienceView 6.8.10)
      • Sending Messages
    • Managing Customer Communication and Marketing Preferences
      • Opting Customers into Email Communications by Default
      • Opting Customers Out of Email Marketing by Default
      • Default Customer Email Marketing Message Preferences
      • Creating a Single Click Unsubscribe Link
      • Creating Mailing Lists
      • Assigning Email Preferences
    • Email Marketing Best Practices
• AudienceView Configuration Guides
  • Application Configuration Guide
    • Application Configuration Content Map
    • Configuration Workflows
      • AudienceView Configuration Workflow
      • Best Practice - Season Ticket with a Bundle and a Pass Configuration Workflow
      • Funds Management Configuration Workflow
      • Performance Configuration Workflow
    • Venue Configuration Application
      • Venue Configuration Content Map
      • Venue Configuration - Venue
      • Venue Configuration - Series
      • Venue Configuration - Performances
      • Venue Configuration - Performance Management
      • Venue Configuration - Price Charts
    • Product Configuration Application
      • Product Configuration Content Map
      • Product Configuration - Bundles
      • Product Configuration - Charges
      • Product Configuration - Miscellaneous Items
      • Product Configuration - Stored Value Items
      • Product Configuration - Promotions
      • Product Configuration - Benefits
    • Legends Application
      • Legends Content Map
      • Using the Colour Selection Tool
      • Legends - Price Zones
      • Legends - Hold Types
      • Legends - Fill Zones
      • Legends - Price Types
    • General Configuration Application
      • General Configuration Content Map
      • General Configuration - Payment Methods
      • General Configuration - Tickets
      • General Configuration - Delivery Methods
      • General Configuration - Passes
      • General Configuration - Memberships
      • General Configuration - Producers
      • General Configuration - Lists
      • General Configuration - Questions
      • General Configuration - Reports
      • General Configuration - Script Definition
      • General Configuration - Scripts
      • General Configuration - Account Linkage Types
      • General Configuration - Payment Gateways
    • Funds Management Application
      • Funds Management Content Map
      • Funds Management - Programs
      • Funds Management - Funds
      • Funds Management - Gifts
      • Example Fundraising Program
      • Tax Receipts and Thank You Letters
  • Administration Guide
    • Administration Guide Content Map
    • Application Security Application
      • Application Security Content Map
      • Application Security - Users
      • Application Security - Groups
      • Application Security - Roles
      • Application Security - Audit
      • Enabling AudienceView Desktop Content
      • BO Subsystem Actions
      • CO Subsystem Actions
    • Registry Application
      • Registry Content Map
      • Navigating the Registry
      • Using the Registry Page
      • Using the System Page
      • Using the Encryption Page to Purge Cardholder Data
      • Commonly Modified Registry Settings
      • Configuring System Settings
  • AudienceView Branding Guide
    • AudienceView Branding Guide Content Map
    • About Responsive Design
      • Layout Behaviour of a Responsive Site
      • CSS @media Queries
      • Mobile First
      • Configuring Site Responsiveness
      • Disabling Site Responsiveness
    • Article Branding and Responsiveness
      • Responsive Layout Behaviour of Articles
      • Using Bootstrap to Build Responsive Content
      • Headers and Footers
      • Primary Feature Carousel
      • Centre Body/Body with Search Article Container
      • Secondary and Tertiary Features
      • Content Types and Best Practices
      • Search Results
    • AudienceView Online Labels
      • The Performance Buy Link Label Behaviour
      • Commonly Used Include File Labels
      • accountBenefits.asp
      • accountEvents.asp
      • accountFriends.asp
      • accountInformation.asp
      • accountMarketing.asp
      • accountMemberships.asp
      • accountMessageList.asp
      • accountMessageView.asp
      • accountSavedPayment.asp
      • bundleResult.asp
      • bundleSelect.asp
      • bundleSelectGift.asp
      • bundleSelectMiscItem.asp
      • calendarWidget.asp
      • changePassword.asp
      • chooseLanguage.asp
      • createAccount.asp and createAccountWithOption.asp
      • customerOffers.asp
      • default.asp
      • donationDetails.asp
      • forgotPassword.asp
      • friendlyDispatch.asp
      • giftCardAddPayment.asp
      • giftCardAddReload.asp
      • giftCardInquiryReload.asp
      • giftCardListPayments.asp
      • giftCardListReloads.asp
      • giftCertificateDetails.asp
      • listOrders.asp
      • loadArticle.asp
      • login.asp
      • loginDelivery.asp
      • logout.asp
      • maintainAccount.asp
      • maintainAccountPaymentMethods.asp
      • maintainAddresses.asp
      • maintainContacts.asp
      • mapSelect.asp
      • miscItemDetail.asp
      • onlineMapScreens.svg
      • optionalCharge.asp (AudienceView 6.8.8)
      • orderContact.asp
      • redeemOffer.asp
      • reservationConfirm.asp
      • seatResult.asp
      • seatSelect.asp
      • shoppingCart.asp
      • showSeats.asp
      • ticketForwardAdmissions.asp
      • ticketForwardDetails.asp
      • ticketUsage.asp
      • urlPopup.asp
      • viewOrder.asp
      • waiting.asp
    • Image Usage Guidelines
      • Background Image Guidelines
      • Header Logo Image Guidelines
      • Primary Feature Article Image Guidelines
      • Secondary and Tertiary Feature Article Image Guidelines
      • Sellable Item Image Guidelines
      • Seat and Section View Image Guidelines
      • Event Image Guidelines
      • Report and Business Intelligence Logo Image Guidelines
  • AudienceView Online Configuration Guide
    • Online Configuration Guide Content Map
    • Enabling Online Content in Application Security
    • AudienceView Online Configuration Workflow
    • Content Management Application
      • Introduction to Content Management
      • Content Management - Sites
      • Content Management - Articles
    • Configuring AudienceView Online
      • AudienceView Online Interface
      • Enabling AudienceView Online Users to Make Purchases
      • Configuring AudienceView Online Sales
      • Configuring Online Gifts (Donations)
      • Ticket Reprinting and Forwarding
      • Online Reservations
    • Virtual Waiting Room
    • Google Analytics
      • Google Analytics Offering
      • How the Google Analytics Feed Works
      • Google Analytics Profile Settings
      • Configuring AudienceView to Use Google Analytics
  • Google Tag Manager Configuration Guide
    • Google Tag Manager (GTM) Content Map
    • The Basics of Google Tag Manager
    • The Benefits of Google Tag Manager
    • The Risks of Google Tag Manager
    • Key Concepts of Google Tag Manager
    • Getting Started with Google Tag Manager
    • Enabling Google Tag Manager in AudienceView
      • Enabling Google Tag Manager in Application Security
      • Enabling Google Tag Manager on Your AudienceView Site(s)
      • Testing the Google Tag Manager Installation
    • Before We Go Any Further – We Need to Talk About the dataLayer
    • Just One More Thing About Variables
    • Google Tag Manager Use Cases
      • Use Case One (GTM) - Implementing Google Analytics through Google Tag Manager
      • Use Case Two (GTM) – Implementing a Basic Conversion Tag
      • Use Case Three (GTM) – Sending Errors as Google Analytics Events
      • Use Case Four (GTM) - Implementing Conversion Tags for Specific Products
      • Use Case Five (GTM) – Pushing Customer Search Input into Google Analytics
      • Use Case Six (GTM) – Implementing Sub-Domain Tracking with Google Analytics
    • Google Tag Manager - Tools and Troubleshooting
    • Technical Appendix - Google Tag Manager
      • av.cart
      • av.order
      • av.page
      • av.session
      • transaction
      • dataLayer Events
  • AudienceView Kiosk Configuration Guide
    • Kiosk Configuration Guide Content Map
    • Configuring Kiosk Purchases and Sales
      • Configuring Kiosk Purchases
      • Configuring Kiosk Sales
      • Displaying Seat Maps in Kiosk
      • Optimizing AudienceView Kiosk Search
    • Branding AudienceView Kiosk
      • Changing the Default Browser Title
      • Branding AudienceView Kiosk Banner Images
      • Changing AudienceView Kiosk’s Colour Definitions
      • Specifying AudienceView Kiosk Button Colours
    • Configuring AudienceView Kiosk Labels
      • Configuring Kiosk Messages
      • Commonly Used Include File Labels - Kiosk
      • Configuring AudienceView Kiosk ASP Pages
• AudienceView Glossary
• Appendixes
  • Appendix A - RSS Search Feed Schema

The Getting Started guide provides basic information that can be used throughout the application:

• Introduction to AudienceView
• AudienceView Applications
• AudienceView Desktop
• Logging In and Out of AudienceView Desktop
• Using a Calendar to Add a Date
• Using Relative Dates and Times
• Performing Searches
• Using Notes
• Using the Rich Text and Source Editors
  Describes how to use the rich text and source editors available on the Correspondence application Message|Build page and the Content Management application Article|Text page.

Hint For an outline of the Getting Started guide's content, refer to the Getting Started Content Map.