AudienceView Connect
AudienceView Documentation

Configuring Your Mobile Device for Scanning

The AVEnterprise app allows you to scan tickets at your events via a smart phone or tablet.

To install and configure the AVEnterprise app, complete the following:

  1. Download and install the AVEnterprise app
    It can be downloaded from the Google Play Store (Android) and the Apple Store (iOS).
    If you do not see your organization listed, access your device's settings. Settings will allow you to manually configure the scanning URL.
    1. When using a mobile device, the URL must end with /mobilescan.
    2. When using a traditional scanner, the URL must end with /gatemanagement.
  2. Launch the mobile scanning app,
  3. Select the site that you want to connect to from the dropdown.
  4. Select the organization that you want to use for scanning from the dropdown.
    The app will be configured to use scanning for that organization.
    This configuration can be reset from the global settings within the app. If reset, the user gets the original organization list to select from.
  5. Optionally, manually enter the URL that you want to connect to within the mobile devices settings.

You must be logged in with a user that has gate management/scanning privileges. For more information, refer to Configuring Access Control Security Settings.