• Administration Guide Content Map
• Application Security Application
  • Application Security Content Map
  • Application Security - Users
    • Application Security - Users Pages
      • Application Security - Users|Search Page
      • Application Security - Users|Basic Page
      • Application Security - Users|Preferences Page
      • Application Security - Users|Permissions Page
      • Application Security - Users|Attributes Page
      • Application Security - Users|Content Page
    • Configuring Users
      • Creating a User Account
      • Configuring User Permissions, Attributes and Content
      • Modifying a User Account
      • Unlocking a User Account
      • Assigning a New Password
      • Deleting a User Account
      • Expiring a User Account
    • Configuring Online Users
      • Configuring the WebSales User
      • Changing the Default WebSales User Password
      • Modifying the WebSales User Account Password Expiry Date
  • Application Security - Groups
    • Application Security - Group Pages
      • Application Security - Group|Search Page
      • Application Security - Group|Basic Page
      • Application Security - Group|Labels Page
      • Application Security - Group|Permissions Page
      • Application Security - Group|Attributes Page
      • Application Security - Group|Content Page
    • Configuring Groups
      • Creating a Group
      • Configuring Group Permissions, Attributes and Content
      • Enabling User Groups to Refund Payments
      • Enabling Partial Offer Acceptance
      • Setting the Default Customer User Group
      • Modifying a Group
      • Copying a Group
      • Deleting a Group
  • Application Security - Roles
    • Application Security - Roles Pages
      • Application Security - Roles|Search Page
      • Application Security - Roles|Basic Page
      • Application Security - Roles|Labels Page
      • Application Security - Roles|Preferences Page
    • Configuring Roles
      • Creating a Role
      • Suppressing Warning Messages
      • Setting Preferences for the Role
      • Setting the Default Customer User Role
      • Resetting Default Preferences for the Role
      • Modifying a Role
      • Deleting a Role
    • Configuring AudienceView Online Roles
      • Forcing Email Addresses and Phone Numbers as Usernames
  • Application Security - Audit
    • Application Security - Audit Pages
      • Application Security - Audit|Search Page
      • Application Security - Audit|Details Page
    • Searching for an Audit
  • Enabling AudienceView Desktop Content
    • Enabling Application Security Content
    • Enabling Business Intelligence and Reports Content
    • Enabling Content Management Content
    • Enabling Correspondence Content
    • Enabling Customer Services Content
    • Enabling Funds Management Content
    • Enabling General Configuration Content
    • Enabling Legends Content
    • Enabling My AudienceView Content
    • Enabling Point of Sale Content
    • Enabling Product Configuration Content
    • Enabling Registry Content
    • Enabling Utilities Content
    • Enabling Venue Configuration Content
  • BO Subsystem Actions
    • TSaccountLinkageBO
    • TSaccountLinkageTypeBO
    • TSapplicationScriptBO
    • TSarticleBO
    • TSauditBO
    • TSbenefitBO
    • TSbundleBO
    • TScontentBO
    • TScorrespondenceBO
    • TScustomerBO
    • TScustomerSupportBO
    • TSdataHistoryBO
    • TSdeliveryMethodBO
    • TSfundBO
    • TSgiftBO
    • TSgiftCertificateBO
    • TSgroupBO
    • TSlistBO
    • TSmapBO
    • TSmembershipLevelBO
    • TSmessageBO
    • TSmiscellaneousItemBO
    • TSnoteBO
    • TSobjectHistoryBO
    • TSofferBO
    • TSopportunityBO
    • TSorderBO
    • TSpassBO
    • TSpaymentGatewayBO
    • TSpaymentMethodBO
    • TSperformanceBO
    • TSpriceChartBO
    • TSpriceTypeBO
    • TSproducerBO
    • TSprogramBO
    • TSpromotionBO
    • TSquestionsBO
    • TSregistryBO
    • TSrenewalBO
    • TSreportBO
    • TSreportTemplateBO
    • TSsalesBO
    • TSscriptJobsBO
    • TSsearchBO (AudienceView 6.8.11)
    • TSseriesBO
    • TSserviceChargeBO
    • TSsiteBO
    • TSstoredValueBO
    • TStemplateBO
    • TSticketBO
    • TSticketTemplateBO
    • TSuserBO
    • TSuserRoleBO
    • TSvalueLegendBO
    • TSvenueBO
    • TSxslTemplateBO
  • CO Subsystem Actions
• Registry Application
  • Registry Content Map
  • Navigating the Registry
  • Using the Registry Page
    • Registry Alerts Category
    • Registry Application Category
    • Registry Business Objects Category
    • Registry Collection Objects Category
    • Registry Content Management Category
    • Registry Primitives Category
    • Registry Session Category
  • Using the System Page
    • System Application Category
    • System Business Objects Category
    • System Configuration Category
      • Currencies
      • Numbers
      • Payment Gateways
      • Postal Code Types
      • Preferences
      • Printers
      • Terminals
    • System Databases Category
  • Using the Encryption Page to Purge Cardholder Data
  • Commonly Modified Registry Settings
  • Configuring System Settings
    • Localization in AudienceView
      • Defining the System Locale
    • Configuring Currencies and Conversion Rates
      • Setting the Default Currency
      • Adding New Currencies
      • Modifying Currency Conversion Rates
    • Defining Date and Time Display Formats
      • Modifying Date and Time Criteria
      • Defining the Default Date and Time Format
      • Date Format Codes
      • Date and Time Subtypes
      • Date and Time Format Settings
      • Changing Windows Date and Time Settings
    • Configuring Report (AudienceView 6.8.8) and BI (AudienceView 6.8.11) Styles
    • Configuring the Allocation Strategy
    • Configuring the Inclusive Charge Calculation
    • Making Charges Editable
    • Configuring Postal Code Types
    • Configuring Default Settings
      • Configuring Default System Preferences
      • Setting the Default Gift Certificate and Gift Card Expiry Date
      • Configuring Order Defaults
      • Setting the Default Reporting and BI Database
    • Configuring Printers
      • Adding a Printer
      • Configuring Browser Printing
      • Setting the Default Stock Size for PDF Printing
      • Configuring Stock Types
      • Setting the Default Release, Reprint and Unprint Reasons
      • Setting the Printing Script Timeout
    • Configuring Payment Terminals
      • Adding a Payment Terminal
      • Deleting a Payment Terminal
    • Configuring System-Wide User Settings
      • Setting the Default Number of Allowed Failed Log-in Attempts
      • Configuring User Password Requirements
      • Configuring Customer Password Timeouts
      • Setting the Number of Audit Changes to Retain
    • Configuring System-Wide Alert Messages
    • Configuring the Admission Warning Limit
    • Configuring System Locations
    • Configuring Email Settings
      • Configuring Separate Email Servers
      • Configuring Parallel Email Worker Thread Settings
      • Setting the Mailhost
      • Setting the Session Email 'From' Address
      • Setting the Customer Creation Email 'From' Address
      • Setting the Order Email 'From' Address
      • Setting the Order Confirmation BCC Email Address
      • Setting the Report Email 'From' Address
      • Setting the Email 'From' Address for Proofing Extracts
      • Setting the Email Confirmation Template
      • Setting the Cancel Tickets Confirmation Email Template
      • Setting the Email Invoice Template
      • Setting the Order Confirmation Ship To Template
      • Setting the Payment Processor Email 'From' Address
      • Setting the Auto-Commit Frequency
      • Setting Email Correspondence to use a Remote SMTP Server
    • Configuring Venue, Series and Performance Settings
      • Configuring Series, Performance and Admission Data Fields
      • Configuring the Single Seat Strategy
      • Modifying the Seat Display Threshold
      • Seat Availability Indicators
      • Configuring the Performance Availability Cache Timeout
    • Configuring Blocked-Off and Pass-Through Ticket Numbers
    • Configuring Marketing Data Fields
      • Modifying Marketing Data for Bulk Updates
      • Setting Marketing Fields for BI
      • Modifying Marketing Data List Options for Reporting
    • Configuring Extended Attributes
    • Configuring Reference IDs (AudienceView 6.8.19)
    • Configuring the Message Source Strategy
    • Configuring Customer Value Calculations
      • Enabling Customer Values
      • Enabling Customer Statistics in the Desktop
      • Enabling Customer Statistics Online
    • Configuring the Delivery Method Strategy
    • Configuring Payments
      • Masking Fields
      • Creating a Payment Type
      • Setting the Payment Processor Terminal ID
      • Enabling Payment Authorization
      • Setting the AVS and CVV Default Ignore Validation Failure Options
      • Enabling Unpaid Reason Functionality
      • Enabling the Change Due Calculator
      • Adding the Change Due Amount to Messages
      • Setting the Balance Due Offset
      • Disabling the Save Payment Details Option
      • Configuring the Payment Scheduler
    • Configuring AVScheduler Service
      • Editing the AVSchedulerSVC.exe.config File
      • Creating the AVSchedulerSVC Service
      • Starting the AVSchedulerTray
      • Testing the AVScheduler Service
    • Configuring Duplicate Account Criteria
    • Configuring Order Creation Messages
      • Modifying the Online Order Creation Message
      • Modifying the Desktop Order Creation Message
    • Configuring Membership Displays
      • Membership Text Colour
      • Configuring Membership Expiry Lead Time in the Registry
      • Configuring the Minimum Number of Memberships Displayed
    • Configuring Gift (Donation) Settings
      • Setting the Fiscal Year Start Date
      • Setting the Gift Renewal Offset Duration
      • Setting the Maximum Pledge Amount
    • Configuring the Uploading of Images and Files
    • Configuring the Registry Write Lock Timeout
    • Enabling Encrypted or Secure Pages
    • Binding a List to a Field

You can configure AudienceView system settings globally across every module, using the Registry application. To override these settings, for a particular user, group or role, you can do this using the Application Security application.

The following sections provide information on configuring various system settings:

• Localization in AudienceView
  • Defining the System Locale
• Configuring Currencies and Conversion Rates
  • Setting the Default Currency
  • Adding New Currencies
  • Modifying Currency Conversion Rates
• Defining Date and Time Display Formats
  • Modifying Date and Time Criteria
  • Defining the Default Date and Time Format
  • Date Format Codes
  • Date and Time Subtypes
    Describes the date/time subtypes that can be formatted and applied to nodes to define different date and time settings.
  • Date and Time Format Settings
    Describes the various Business Objects and Collection Objects where different date/time subtypes are commonly applied in the Registry.
  • Changing Windows Date and Time Settings
• Configuring Report (AudienceView 6.8.8) and BI (AudienceView 6.8.11)
• Configuring the Allocation Strategy
• Configuring the Inclusive Charge Calculation
• Making Charges Editable
  escribes how enable users to edit charges within the Customer Services application Order|Other|Charges page.
• Configuring Postal Code Types
• Configuring Default Settings
  • Configuring Default System Preferences
  • Setting the Default Gift Certificate and Gift Card Expiry Date
  • Configuring Order Defaults
  • Setting the Default Reporting and BI Database
• Configuring Printers
  • Adding a Printer
  • Configuring Browser Printing
  • Setting the Default Stock Size for PDF Printing
  • Configuring Stock Types
  • Setting the Default Release, Reprint and Unprint Reasons
  • Setting the Printing Script Timeout
• Configuring Payment Terminals
  • Adding a Payment Terminal
  • Deleting a Payment Terminal
• Configuring System-Wide User Settings
  • Setting the Default Number of Allowed Failed Log-in Attempts
  • Configuring User Password Requirements
  • Configuring Customer Password Timeouts
  • Setting the Number of Audit Changes to Retain.
• Configuring System-Wide Alert Messages
• Configuring the Admission Warning Limit
  Describes how to configure the quantity of admissions that can be added to an order/offer before a warning message appears.
• Configuring System Locations
• Configuring Email Settings
  • Configuring Separate Email Servers
    Outlines the necessary steps to configure two email servers, one for marketing purposes and the other to send tickets and invoices.
  • Configuring Parallel Email Worker Threads
  • Setting the Mailhost
  • Setting the Session Email 'From' Address
  • Setting the Customer Creation Email 'From' Address
  • Setting the Order Email 'From' Address
  • Setting the Order Confirmation 'BCC' Email Address
  • Setting the Report Email 'From' Address
  • Setting the Email 'From' Address for Proofing Extracts
  • Setting the Email Confirmation Template
  • Setting the Cancel Tickets Confirmation Email Template
  • Setting the Email Invoice Template
  • Setting the Order Confirmation Ship To Template
  • Setting the Payment Processor Email 'From' Address
  • Setting the Auto-Commit Frequency
    Describes how to turn on and set the auto-commit functionality for large batches of messages.
  • Setting Email Correspondence to use a Remote SMTP Server
• Configuring Venue, Series and Performance Settings
  • Configuring Series, Performance and Admission Data Fields
  • Configuring the Single Seat Strategy
    How to configure the system so that sales that would leave a single seat in a row are not allowed.
  • Modifying the Seat Display Threshold
    How to set the number of seats on an order that will be displayed on the Customer Services application Order|Summary page.
  • Seat Availability Indicators
    • Displaying Availability Indicators
      Describes how to enable the seat availability indicators (e.g. Excellent, Good) that can be displayed on the Customer Services application Seats|Search page as well as Upsell/Add-On articles that appear in the Desktop and/or on the default.asp page for AudienceView Online.
    • Modifying Availability Percentages
  • Configuring the Performance Availability Cache Timeout
    Describes how to set the duration in which performance availability will be cached (after a period of inactivity) so that it can be displayed to AudienceView Online customers.
• Configuring Blocked-Off and Pass-Through Ticket Numbers
  Describes how to configure a range of ticket numbers so that the system will not generate tickets with those numbers (Blocked-Off) and how to configure specific ticket numbers so that they can be scanned multiple times (Pass-Through).
• Configuring Marketing Data Fields
  • Modifying Marketing Data for Bulk Updates
  • Setting Marketing Fields for BI
  • Modifying Marketing Data List Options for Reporting
    Describes how to modify the Customer Marketing Data and Order Marketing Data lists to use marketing data fields with reports.
• Configuring Extended Attributes
  Describes how to configure extended attribute fields to collect additional information about a customer, contact or order.
• Configuring Reference IDs (AudienceView 6.8.19)
  Describes how to configure Reference ID fields to store account information against customers and orders.
• Configuring the Message Source Strategy
  Describes how to configure the message source strategy so that when an 'Association' is assigned to a customer account the information will automatically be applied to the 'Message Source' check boxes as well.
• Configuring Customer Value Calculations
  • Enabling Customer Values
    Describes how to enable/configure the customer value section of the Customer Services application Customer|Basic page .
  • Enabling Customer Statistics in the Desktop
    Describes how to enable/configure the customer statistics section of the Customer Services application Customer|Basic page
  • Enabling Customer Statistics Online
    Describes how to enable the 'Points', 'Rank' and 'Total Members' fields in the Online My Account page.
• Configuring the Delivery Method Strategy
  Describes how to specify the way in which delivery methods are made available on an order.
• Configuring Payments
  • Masking Fields
  • Creating a Payment Type
  • Setting the Payment Processor Terminal ID
  • Enabling Payment Authorization
  • Enabling Unpaid Reason Functionality
  • Enabling the Change Due Calculator
  • Adding the Change Due Amount to Messages
    Describes how to add the Order Created and Order Updated messages.
  • Setting the Balance Due Offset
  • Disabling the Save Payment Details Option
  • Configuring the Payment Scheduler
• Configuring AVScheduler Service
  Describes how to set-up the AVScheduler so that you can run scheduled reports.
  • Editing the AVSchedulerSVC.exe.config File
  • Creating the AVSchedulerSVC Service
  • Starting the AVSchedulerTray
    Describes how to initialize the AVScheduler to connect to your database using encrytion keys.
  • Testing the AVScheduler Service
• Configuring Duplicate Account Criteria
• Configuring Order Creation Messages
  • Modifying the Online Order Creation Message
  • Modifying the Desktop Order Creation Message
• Configuring Membership Displays
  • Membership Text Colour
  • Configuring Membership Expiry Lead Time in the Registry
    Describes how to configure the times/dates when membership statuses change, and the colours change on the Customer Services application Customer|Basic page.
  • Configuring the Minimum Number of Memberships Displayed: Describes how to configure the minimum number of memberships that are displayed on the Customer Services application Customer|Basic page.
• Configuring Gift (Donation) Settings
  • Setting the Fiscal Year Start Date
  • Setting the Gift Renewal Offset Duration
  • Setting the Maximum Pledge Amount
• Configuring the Uploading of Images and Files
• Configuring the Registry Write Lock Timeout
  Describes how to configure the amount of time it will take a congifuration change to be applied when running a batch job.
• Enabling Encrypted or Secure Pages&
  Describes how to separate encrypted/secure pages from non-encrypted/secure pages so that you can integrate non-secure content (such as third-party advertisements or images hosted on http) within your AudienceView Online sites.
• Binding a List to a Field
  Describes how to bind a list to a field so that the field becomes a multi-select field and restricts the options that can be entered/selected.