AudienceView Connect

Printers

To make a printer available to use within AudienceView, you must add the printer. Whenever you add a printer, the printer will be available the next time you login to AudienceView. You can add printers using the Registry application System::Configuration::Printers node. For more information, refer to Configuring Printers.

Caution
Before adding a printer, first install and configure the printer on every application server using Windows' Printers and Faxes.


The Printers Node

The printer nodes contain the following properties:

Field Description
Node Name Enter a unique name to identify the printer in the Registry (e.g. Printer1).
The 'Node Name' cannot contain spaces.
Type When adding a new printer, select the type of printer that will be used:
  • Server Printer: A network-connected printer (Server Printer was formerly known as Local).
  • Gateway: A Fortress printer (Gateway was formerly known as Remote).
  • Client: A browser-based printer.
Printer Location Locations are used to describe a physical location such as a building or office and are used to help box office users select the correct ticket printer for their location.
The list of available locations is defined within the Location list. For more information, refer to General Configuration - Lists.
Devices Select the type of device this printer represents.
  • FGL2: Friendly Ghost Language, version 2. This option is available for the Server Printer and Client printer 'Type'.
  • FGL4: Friendly Ghost Language, version 4. This option is available for the Server Printer and Client printer 'Type'.
  • Windows: Windows-compatible printers. This option is available for the Server Printer printer 'Type'.
  • PDF: Portable Document Format. This option is available for the Client printer 'Type'. When using PDF, ensure that the 'DPI' is set to 72.
DPI Dots per inch (DPI) of your printer’s output (e.g. 200 or 300).
The application determines which DPI settings to use as follows:

  1. Settings from the printer’s Windows device driver, if any.
  2. Settings in the Registry for the printer, if any.
  3. Settings on the ticket template’s device.

    Caution
    Scaling will occur if the DPI settings of the Windows device driver or the Registry do not match the DPI settings from the ticket template. Scaling is based on the DPI settings first from the Windows device driver, and then, if not available, from the Registry.
    Information
    If PDF is selected from the 'Device' dropdown, the 'DPI' must be set to 72.
Label The name of the printer, as you want it to appear to AudienceView users.
margin left Sets the tickets margins for n x n printing.
margin top Sets the tickets margins for n x n printing.
Queue If this is a local printer you need only enter its name. If the printer is not local, enter the direct path and name of the printer, as it appears in MS Windows.
To find the queue name, go to Windows’ Printer and Faxes window, right-click on the appropriate printer, select Properties and copy the text in the top field of the General tab. Paste this text into the 'Queue' field.
The value entered in this field cannot contain spaces.
spacing horizontal For n x n printing (e.g. printing multiple tickets per page), this specifies the horizontal space between tickets. This is only used if you specify values for tickets high and tickets wide.
spacing vertical For n x n printing (e.g. printing multiple tickets per page), this specifies the vertical space between tickets. This is only used if you specify values for tickets high and tickets wide.
Stock Select the appropriate default stock size for this printer.
ticket cutting For FGL printers, this specifies when to cut tickets.
  • None: Indicates no ticket printing.
  • Per Order: Indicates that tickets are to be cut after each order.
  • Per Ticket: Indicates that tickets are to be cut after each ticket.
tickets high For n x n printing (e.g. printing multiple tickets per page), this specifies the number of tickets that are to be printed vertically on the page.
Information
For example, three tickets high x two tickets wide would print a total of six tickets per page.

 

tickets wide For n x n printing (e.g. printing multiple tickets per page), this specifies the number of tickets that are to be printed horizontally on a page.
Information
For example, three tickets high x two tickets wide would print a total of six tickets per page.

 

void template The void template sets which template to use to fill in blank parts of an n x n print.
Information
For example, if printing tickets 3x2 (for a total of six tickets a page) and wanted to print only 4 tickets, the page would contain 2 blank ticket stocks. Setting the void template will fill those two blank spots. Templates are configured using the General Configuration application on the Tickets page.