• Application Security - Users Pages
  • Application Security - Users|Search Page
  • Application Security - Users|Basic Page
  • Application Security - Users|Preferences Page
  • Application Security - Users|Permissions Page
  • Application Security - Users|Attributes Page
  • Application Security - Users|Content Page
• Configuring Users
  • Creating a User Account
  • Configuring User Permissions, Attributes and Content
    • Configuring User Permissions
      • Assigning Subsystem Permissions to a User
      • Applying a User Filter to a Subsystem
      • Modifying a User Permission
      • Deleting a User Filter
    • Configuring User Attributes
      • Assigning a User Attribute
      • Modifying a User Attribute
      • Deleting a User Attribute
    • Configuring User Content
      • Assigning User Content Visibility
      • Modifying User Content Visibility
  • Modifying a User Account
  • Unlocking a User Account
  • Assigning a New Password
  • Deleting a User Account
  • Expiring a User Account
• Configuring Online Users
  • Configuring the WebSales User
  • Changing the Default WebSales User Password
  • Modifying the WebSales User Account Password Expiry Date

A failed login occurs each time an invalid user name and password combination is entered. When a user has exceeded the allowable number of failed login attempts defined (set in the Number of allowed failed login attempts field on the Application Security application Users|Basic page or in the Registry), the application locks the user account preventing that user from logging in until the account has been unlocked. AudienceView displays the following error message to users:

Information If the user has forgotten his/her password, set a new password as described in Assigning a New Password.

To unlock a user account, complete the following:

1. Open the Application Security application from the AudienceView Desktop.
2. Select the Users tab.
   The Users|Search page appears.
3. Search for and select the user that you want to unlock. For more information, refer to the Application Security - Users|Search Page and Performing Searches.
   The Users|Basic page appears. The Failed login attempts indicates how many times an invalid user name and password combination was entered for this user.
4. Click 'Unlock User'.
   A window confirms that the application unlocked the user.
5. Click 'OK'.

Once you reload the window, the 'Failed login attempts' is reset to zero.