When customers access your online sales environment, the application will log them on as the WebSales user which by default is assigned to the Anonymous WebSales group and Internet role. These settings give the customer permission to search for performances and seats. However, for customers to be able to purchase tickets, gift certificates, and so on, they must create an account. Customers who create their own online accounts are automatically assigned to the default role and group set up in the Registry. By default, AudienceView uses the Internet role and WebSales group.
Customer accounts are visible from the Customer Services application. For more information on creating and managing customer user accounts, refer to Managing Customer Accounts.
To enable users to access your online sales environment, complete the following:
- Enable customers to access AudienceView Online.
For more information, refer to Configuring the WebSales User.
- Enable customers to view events, performances, and bundles.
For more information, refer to Configuring AudienceView Online Roles.
- Enable customers to make purchases and donations online.
For more information, refer to Enabling AudienceView Online Users to Make Purchases.
The following sections describe how configure online users.