• Localization in AudienceView
  • Defining the System Locale
• Configuring Currencies and Conversion Rates
  • Setting the Default Currency
  • Adding New Currencies
  • Modifying Currency Conversion Rates
• Defining Date and Time Display Formats
  • Modifying Date and Time Criteria
  • Defining the Default Date and Time Format
  • Date Format Codes
  • Date and Time Subtypes
  • Date and Time Format Settings
  • Changing Windows Date and Time Settings
• Configuring Report (AudienceView 6.8.8) and BI (AudienceView 6.8.11) Styles
• Configuring the Allocation Strategy
• Configuring the Inclusive Charge Calculation
• Making Charges Editable
• Configuring Postal Code Types
• Configuring Default Settings
  • Configuring Default System Preferences
  • Setting the Default Gift Certificate and Gift Card Expiry Date
  • Configuring Order Defaults
  • Setting the Default Reporting and BI Database
• Configuring Printers
  • Adding a Printer
  • Configuring Browser Printing
  • Setting the Default Stock Size for PDF Printing
  • Configuring Stock Types
  • Setting the Default Release, Reprint and Unprint Reasons
  • Setting the Printing Script Timeout
• Configuring Payment Terminals
  • Adding a Payment Terminal
  • Deleting a Payment Terminal
• Configuring System-Wide User Settings
  • Setting the Default Number of Allowed Failed Log-in Attempts
  • Configuring User Password Requirements
  • Configuring Customer Password Timeouts
  • Setting the Number of Audit Changes to Retain
• Configuring System-Wide Alert Messages
• Configuring the Admission Warning Limit
• Configuring System Locations
• Configuring Email Settings
  • Configuring Separate Email Servers
  • Configuring Parallel Email Worker Thread Settings
  • Setting the Mailhost
  • Setting the Session Email 'From' Address
  • Setting the Customer Creation Email 'From' Address
  • Setting the Order Email 'From' Address
  • Setting the Order Confirmation BCC Email Address
  • Setting the Report Email 'From' Address
  • Setting the Email 'From' Address for Proofing Extracts
  • Setting the Email Confirmation Template
  • Setting the Cancel Tickets Confirmation Email Template
  • Setting the Email Invoice Template
  • Setting the Order Confirmation Ship To Template
  • Setting the Payment Processor Email 'From' Address
  • Setting the Auto-Commit Frequency
  • Setting Email Correspondence to use a Remote SMTP Server
• Configuring Venue, Series and Performance Settings
  • Configuring Series, Performance and Admission Data Fields
  • Configuring the Single Seat Strategy
  • Modifying the Seat Display Threshold
  • Seat Availability Indicators
    • Displaying Availability Indicators
    • Modifying Availability Percentages
  • Configuring the Performance Availability Cache Timeout
• Configuring Blocked-Off and Pass-Through Ticket Numbers
• Configuring Marketing Data Fields
  • Modifying Marketing Data for Bulk Updates
  • Setting Marketing Fields for BI
  • Modifying Marketing Data List Options for Reporting
• Configuring Extended Attributes
• Configuring Reference IDs (AudienceView 6.8.19)
• Configuring the Message Source Strategy
• Configuring Customer Value Calculations
  • Enabling Customer Values
  • Enabling Customer Statistics in the Desktop
  • Enabling Customer Statistics Online
• Configuring the Delivery Method Strategy
• Configuring Payments
  • Masking Fields
  • Creating a Payment Type
  • Setting the Payment Processor Terminal ID
  • Enabling Payment Authorization
  • Setting the AVS and CVV Default Ignore Validation Failure Options
  • Enabling Unpaid Reason Functionality
  • Enabling the Change Due Calculator
  • Adding the Change Due Amount to Messages
  • Setting the Balance Due Offset
  • Disabling the Save Payment Details Option
  • Configuring the Payment Scheduler
• Configuring AVScheduler Service
  • Editing the AVSchedulerSVC.exe.config File
  • Creating the AVSchedulerSVC Service
  • Starting the AVSchedulerTray
  • Testing the AVScheduler Service
• Configuring Duplicate Account Criteria
• Configuring Order Creation Messages
  • Modifying the Online Order Creation Message
  • Modifying the Desktop Order Creation Message
• Configuring Membership Displays
  • Membership Text Colour
  • Configuring Membership Expiry Lead Time in the Registry
  • Configuring the Minimum Number of Memberships Displayed
• Configuring Gift (Donation) Settings
  • Setting the Fiscal Year Start Date
  • Setting the Gift Renewal Offset Duration
  • Setting the Maximum Pledge Amount
• Configuring the Uploading of Images and Files
• Configuring the Registry Write Lock Timeout
• Enabling Encrypted or Secure Pages
• Binding a List to a Field

You can set default values for the 'Release Reason' and 'Reprint/Unprint Reason' fields. These values are used when users attempt to release seats or reprint/cancel admissions.

By default, an alert will appear whenever a user attempts to release seats, reprint admissions, or cancel admissions. You can turn off this alert using the Reprint cancel reason requirements key on the Registry application Registry::EN::Business Objects::TSorderBO node.

To set the default release reason, complete the following:

1. Open the Registry application from the AudienceView Desktop.
   1. To set a default release reason, navigate to the Registry application Registry::EN::Business Objects::TSorderBO::Order::Release Reason node.
   2. To set a default release reprint or unprint reason, navigate to the Registry application Registry::EN::Business Objects::TSorderBO::Order::Cancel Reason node.
2. Enter the text that you want to display in the 'Default Value' field.
3. Click 'Apply'.
   A window confirms that the application updated the Registry.
4. Click 'OK'.