• Localization in AudienceView
  • Defining the System Locale
• Configuring Currencies and Conversion Rates
  • Setting the Default Currency
  • Adding New Currencies
  • Modifying Currency Conversion Rates
• Defining Date and Time Display Formats
  • Modifying Date and Time Criteria
  • Defining the Default Date and Time Format
  • Date Format Codes
  • Date and Time Subtypes
  • Date and Time Format Settings
  • Changing Windows Date and Time Settings
• Configuring Report (AudienceView 6.8.8) and BI (AudienceView 6.8.11) Styles
• Configuring the Allocation Strategy
• Configuring the Inclusive Charge Calculation
• Making Charges Editable
• Configuring Postal Code Types
• Configuring Default Settings
  • Configuring Default System Preferences
  • Setting the Default Gift Certificate and Gift Card Expiry Date
  • Configuring Order Defaults
  • Setting the Default Reporting and BI Database
• Configuring Printers
  • Adding a Printer
  • Configuring Browser Printing
  • Setting the Default Stock Size for PDF Printing
  • Configuring Stock Types
  • Setting the Default Release, Reprint and Unprint Reasons
  • Setting the Printing Script Timeout
• Configuring Payment Terminals
  • Adding a Payment Terminal
  • Deleting a Payment Terminal
• Configuring System-Wide User Settings
  • Setting the Default Number of Allowed Failed Log-in Attempts
  • Configuring User Password Requirements
  • Configuring Customer Password Timeouts
  • Setting the Number of Audit Changes to Retain
• Configuring System-Wide Alert Messages
• Configuring the Admission Warning Limit
• Configuring System Locations
• Configuring Email Settings
  • Configuring Separate Email Servers
  • Configuring Parallel Email Worker Thread Settings
  • Setting the Mailhost
  • Setting the Session Email 'From' Address
  • Setting the Customer Creation Email 'From' Address
  • Setting the Order Email 'From' Address
  • Setting the Order Confirmation BCC Email Address
  • Setting the Report Email 'From' Address
  • Setting the Email 'From' Address for Proofing Extracts
  • Setting the Email Confirmation Template
  • Setting the Cancel Tickets Confirmation Email Template
  • Setting the Email Invoice Template
  • Setting the Order Confirmation Ship To Template
  • Setting the Payment Processor Email 'From' Address
  • Setting the Auto-Commit Frequency
  • Setting Email Correspondence to use a Remote SMTP Server
• Configuring Venue, Series and Performance Settings
  • Configuring Series, Performance and Admission Data Fields
  • Configuring the Single Seat Strategy
  • Modifying the Seat Display Threshold
  • Seat Availability Indicators
    • Displaying Availability Indicators
    • Modifying Availability Percentages
  • Configuring the Performance Availability Cache Timeout
• Configuring Blocked-Off and Pass-Through Ticket Numbers
• Configuring Marketing Data Fields
  • Modifying Marketing Data for Bulk Updates
  • Setting Marketing Fields for BI
  • Modifying Marketing Data List Options for Reporting
• Configuring Extended Attributes
• Configuring Reference IDs (AudienceView 6.8.19)
• Configuring the Message Source Strategy
• Configuring Customer Value Calculations
  • Enabling Customer Values
  • Enabling Customer Statistics in the Desktop
  • Enabling Customer Statistics Online
• Configuring the Delivery Method Strategy
• Configuring Payments
  • Masking Fields
  • Creating a Payment Type
  • Setting the Payment Processor Terminal ID
  • Enabling Payment Authorization
  • Setting the AVS and CVV Default Ignore Validation Failure Options
  • Enabling Unpaid Reason Functionality
  • Enabling the Change Due Calculator
  • Adding the Change Due Amount to Messages
  • Setting the Balance Due Offset
  • Disabling the Save Payment Details Option
  • Configuring the Payment Scheduler
• Configuring AVScheduler Service
  • Editing the AVSchedulerSVC.exe.config File
  • Creating the AVSchedulerSVC Service
  • Starting the AVSchedulerTray
  • Testing the AVScheduler Service
• Configuring Duplicate Account Criteria
• Configuring Order Creation Messages
  • Modifying the Online Order Creation Message
  • Modifying the Desktop Order Creation Message
• Configuring Membership Displays
  • Membership Text Colour
  • Configuring Membership Expiry Lead Time in the Registry
  • Configuring the Minimum Number of Memberships Displayed
• Configuring Gift (Donation) Settings
  • Setting the Fiscal Year Start Date
  • Setting the Gift Renewal Offset Duration
  • Setting the Maximum Pledge Amount
• Configuring the Uploading of Images and Files
• Configuring the Registry Write Lock Timeout
• Enabling Encrypted or Secure Pages
• Binding a List to a Field

When tickets are reprinted/cancelled, customers receive a confirmation email. The template used to for this email is set up using the General Configuration application on the Script Templates|Edit page.

You can also set the default template on the user role. If a template is not specified on the user role, then the template set in the Registry is used. For more information, refer to Configuring Roles.

Setting the Email Confirmation Template

To set the email confirmation template, complete the following:

1. Open the Registry application from the AudienceView Desktop.
2. Navigate to the Registry::EN::Business Objects::TSorderBO node.
3. Select the desired template from the 'cancelTicketsTemplate' dropdown:
   • Cancel Tickets Confirmation Email (text/html): A version in HTML
   • Cancel Tickets Confirmation Email (text/plain): A plain text version
4. Click 'Apply'.
   A window confirms that the application updated the Registry.
5. Click 'OK'.

Setting Email Confirmation Labels

To alter any of the email confirmation labels navigate to the Registry application Registry::EN::Application::Invoice Labels and then to one of the following nodes:

• Agent Invoice
• Cancel Tickets Confirmation Email
• Confirmation Email Invoice
• Ticket Forward Reprint Confirmation