AudienceView Connect

Reissuing a Tax Receipt

Reissuing a receipt will void the original receipt and generate a new one. The status of the voided receipt is set to Voided and the new receipt is set to New. You can reissue a receipt if you have the appropriate permission.

To reissue a receipt, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Select the Gifts tab.
    The Order|Gifts page appears.
  5. If there are multiple gifts on the order, select the gift you want to work with from the gifts section.
  6. In the gift receipts section of the page, select the 'select?' check box next to the receipts you want to void and reissue
  7. Click 'Reissue Selected'.
    The application voids the existing receipt and creates a new one. The new receipt has a status of New and the old one a status of Void.
  8. Click 'Apply'.
    A window confirms that the application updated the order.
  9. Click 'OK'.