You can void a receipt if you have the appropriate permissions. Voiding a receipt will set the receipt status to Voided and will not generate a new tax receipt.
To void a receipt, complete the following:
- Open the Customer Services application, from the AudienceView Desktop.
- Select the Order tab.
The Order|Search page appears.
- Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
- Select the Gifts tab.
The Order|Gifts page appears.
- If there are multiple gifts on the order, select the gift you want to work with, from the gifts section.
- In the gift receipts section, select the 'select?' check box next to the receipts you want to void. If this check box is not available, refer to Deleting a Tax Receipt.
- Click 'Void Selected'.
The application changes the status of the receipt to Voided.
- Click 'Apply'.
A window confirms that the application updated the order.
- Click 'OK'.