AudienceView Connect

Voiding a Tax Receipt

You can void a receipt if you have the appropriate permissions. Voiding a receipt will set the receipt status to Voided and will not generate a new tax receipt.

To void a receipt, complete the following:

  1. Open the Customer Services application, from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Select the Gifts tab.
    The Order|Gifts page appears.
  5. If there are multiple gifts on the order, select the gift you want to work with, from the gifts section.
  6. In the gift receipts section, select the 'select?' check box next to the receipts you want to void. If this check box is not available, refer to Deleting a Tax Receipt.
  7. Click 'Void Selected'.
    The application changes the status of the receipt to Voided.
  8. Click 'Apply'.
    A window confirms that the application updated the order.
  9. Click 'OK'.