• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

To manually generate a tax receipt, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Orders tab.
   The Orders|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Select the Gifts tab.
   The Order|Gifts page appears.
5. If there are multiple gifts on the order, select the gift you want to work with from the gifts section.
6. In the gift details section, click 'Add Receipt'.
   The gift receipts section appears.
   
   Enter the receiptable amount, in the 'Receipt Amount' field The receipt amount cannot exceed the amount specified in the receiptable amount field in the gift details section.
   A correspondence record will not be generated for the thank you letter.
7. If applicable, modify the Receipt Template and Thank You Letter Template.
8. Click 'Apply'.
   A window confirms that the application updated the order.
9. Click 'OK'.
   The application sets the status of the receipt to New and the Receipted Amount in the gift details section displays the amount receipted.

information Manually generating a tax receipt will not create a tax receipt number. A tax receipt number is only assigned if the tax receipt is generated from the Utilities application. For more information, refer to Manually Generating a Tax Receipt Number.