• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

To add an offer to an order using the Order tab, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Create or search for the order you want to work with. For more information, refer to Creating an Order or Searching for an Order.
   The Order|Summary page appears.
4. Click 'Add Offer'.
   The Select Offer dialog box appears.
   
5. Search for the offer that you want to add to the order using the following criteria:
   • Customer Number: The customer account number.
     To add additional fields, click or press CTRL+TAB once you have made an entry.
   • Access Code: The access code used by customers online to accept the offer.
     To add additional fields, click or press CTRL+TAB once you have made an entry.
   • Promo Code: Any promotions that may be associated with the offer.
     To add additional fields, click or press CTRL+TAB once you have made an entry.
   • Promo Code Expiry Date: The date on which the promotion expires.
     Enter a date or relative date into the field or click or to select the date or relative date.
     For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times.
6. Select the offer that you want to add to the order.
   The Select Offer dialog box closes and the offer is added to the order.
7. For every offer that you would like to add to the order, repeat the process from Step 4.
8. Complete the order.
   For more information, refer to Creating an Order.

Hint The offer search can be refined further using the Customer Services application Offers|Search page, which could help you to find the offer you are looking for more quickly. For more information Customer Services - Offers|Search Page and Adding an Offer to an Order Using the Offers Tab.