• Customer Services - Order Pages
  • Customer Services - Order|Search Page
  • Customer Services - Order|Summary Page
  • Customer Services - Order|Customer Page
  • Customer Services - Order|Notes Page
  • Customer Services - Order|Seats Pages
    • Customer Services - Order|Seats|Seats Page
    • Customer Services - Order|Seats|Requests Page
  • Customer Services - Order|Bundles Pages
    • Customer Services - Order|Bundles|Bundles Page
    • Customer Services - Order|Bundles|Seats Page
    • Customer Services - Order|Bundles|Items Page
    • Customer Services - Order|Bundles|Gifts Page
    • Customer Services - Order|Bundles|Requests Page
    • Customer Services - Order|Bundles|Charges Page
  • Customer Services - Order|Other Pages
    • Customer Services - Order|Other|Items Page
    • Customer Services - Order|Other|Charges Page
  • Customer Services - Order|Gifts Page
  • Customer Services - Order|Order History Pages
    • Customer Services - Order|Order History|Order Page
    • Customer Services - Order|Order History|Seats Page
    • Customer Services - Order|Order History|Tickets Page
    • Customer Services - Order|Order History|Gifts Page
    • Customer Services - Order|Order History|Gift Certificates/Cards Page
    • Customer Services - Order|Order History|Charges Page
    • Customer Services - Order|Order History|Miscellaneous Items Page
    • Customer Services - Order|Order History|Payments Page
    • Customer Services - Order|Order History|Bundles Page
    • Customer Services - Order|Order History|Correspondence Page
• Handling Customer Orders
  • Creating an Order
  • Customers, Agents and Orders
    • Adding an Existing Customer Account to an Open Order
    • Creating an Order Using an Existing Customer Account
    • Adding a New Customer Account to an Open Order
    • Changing the Customer Account Associated to an Order
    • Adding a Ship-to Customer Account to an Order
    • Setting an Agent as the Order Customer
    • Removing the Customer Account Associated to an Order
    • Assigning a Customer to an Admission
  • Delivery Methods
  • Performance Seating Requests
    • Creating a Performance Seating Request
    • Closing a Performance Seating Request
    • Filling a Performance Seating Request
  • Making a Reservation
  • Checking a Seat’s Ticket Usage Status
  • Searching for an Order
    • Opening an Order
    • Using the Default Order Search
    • Using the Advanced Order Search
  • Modifying Seats on an Order
    • Changing the Price Type for a Seat on an Order
    • Changing the Price Type for a Seat on an Order Using the Seat Map
    • Overriding the Admission Amount or Charge on an Order
    • Adding New Seats to an Order for the Same Performance
    • Deleting an Admission from an Order
  • Using Order Notes
  • Managing Customer Passes on an Order
    • Assigning an Admission to a Customer’s Pass
    • Removing an Admission from a Customer’s Pass
  • Adding an Offer to an Order
    • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
    • Adding an Offer to an Order Using the Order|Summary Page
    • Adding an Offer to an Order Using the Offers|Summary Page
  • Printing Orders
    • Printing or Reprinting
    • Preprinting
    • Printing a Payment Receipt
    • Printing Gift Certificates and Gift Cards
  • The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
  • Billing Customer, Shipping Customer and Agent Email Delivery Combinations
  • Generating an Invoice
  • Generating a Tax Receipt
    • Manually Generating a Tax Receipt
    • Manually Generating a Tax Receipt Number
    • Deleting a Tax Receipt
    • Voiding and Reissuing a Tax Receipt
      • Voiding a Tax Receipt
      • Reissuing a Tax Receipt
  • Order History
• Handling Customer Payments
  • Currency Conversions
  • Using Credit and Debit Cards to Make a Payment
  • Credit Card Troubleshooting
  • Using Gift Certificates and Gift Cards to Make a Payment
  • Using a Customer Account to Make a Payment
  • Using Direct Debit to Make a Payment (UK)
  • Using Multiple Payment Methods
  • Scheduling Payments
    • Scheduling a Single Payment
    • Creating a Payment Plan
    • Modifying a Scheduled Payment or Payment Plan
    • Processing a Scheduled Payment or Payment Plan
    • Deleting a Scheduled Payment or Payment Plan
  • Voiding, Cancelling and Refunding Payments
    • Refunding a Payment
    • Voiding a Payment
    • Cancelling a Payment
    • Partially Refunding a Payment
    • Refunding a Payment Using a Different Payment Method
    • Cancelling or Voiding a Refund
  • Payment Allocations
    • Payment Allocation Rules
    • Full Payment Allocation
    • Partial Payment Allocation
    • Over Payment Allocation
    • Refund Payment Allocation
    • Complimentary Tickets

Once an order has been created, you can issue an invoice. An invoice can be displayed on-screen and printed using your browser or emailed. The format of the invoice is determined by the invoice template set up by your system administrator. Depending on your organization’s configuration of AudienceView, there may be additional output options available.

Information Invoices are designed to be informational only and can be issued multiple times for the same order. Invoices are not tracked by AudienceView.

Speak to your manager or system administrator for more information on how invoices are used by your organization.

To generate an invoice, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Orders tab.
   The Orders|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Choose an option:

   If you want to	Then
   view the invoice,	click 'Invoice'. The invoice appears in a new window. You can print the invoice using your browser’s print functionality. You have completed this procedure.
   email or print the invoice,	click next to the 'Invoice' button. A dropdown appears showing a list of available output options. Continue to Step 5.

5. Select the desired output for the invoice:

   If you want to	Then
   email the invoice,	Select Email from the 'Invoice' dropdown. The Invoice dialog box appears. Enter the email address of the recipient in the 'Email' field. Select a template to use from the 'Invoice Template' dropdown. Click 'Execute'. A window confirms the application processed the invoice. Click 'Close'.
   print the invoice,	Select Print from the 'Invoice' dropdown. The Invoice dialog box appears. Select the appropriate printer from the 'Printer' dropdown. Select the appropriate template from the 'Invoice Template' dropdown. Click 'Execute'. A window confirms the application processed the invoice. Click 'Close'.