AudienceView Connect

Cancelling a Payment

Cancels are used only to resolve discrepancies between AudienceView and your payment processor. This only applies to credit/debit payments that use an External Payment Gateway. Use this method if, for example, a payment was processed but not honoured by the credit/debit card company. In such circumstances the funds are not received by your company. This creates a chargeback but no transaction information is sent externally to the credit/debit card company.

Cancelled payments do not appear in the Credit Card Transaction Summary report.

To cancel a payment, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Locate and click to view the payment you want to cancel.
  5. Click 'Cancel'.
    A window prompts you to confirm the cancellation of the selected payment.
    Once you click 'OK', you cannot reverse the cancel. The application will automatically save your changes.
  6. Click 'OK'.
    A window confirms that the application updated the order.
  7. Click 'OK'.
    The application changes the state of the payment to a Chargeback.