Cancels are used only to resolve discrepancies between AudienceView and your payment processor. This only applies to credit/debit payments that use an External Payment Gateway. Use this method if, for example, a payment was processed but not honoured by the credit/debit card company. In such circumstances the funds are not received by your company. This creates a chargeback but no transaction information is sent externally to the credit/debit card company.
Cancelled payments do not appear in the Credit Card Transaction Summary report.
To cancel a payment, complete the following:
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Open the Customer Services application from the AudienceView Desktop.
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Select the Order tab.
The Order|Search page appears.
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Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
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Locate and click
to view the payment you want to cancel.
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Click 'Cancel'.
A window prompts you to confirm the cancellation of the selected payment.
Once you click 'OK', you cannot reverse the cancel. The application will automatically save your changes.
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Click 'OK'.
A window confirms that the application updated the order.
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Click 'OK'.
The application changes the state of the payment to a Chargeback.