• Currency Conversions
• Using Credit and Debit Cards to Make a Payment
• Credit Card Troubleshooting
• Using Gift Certificates and Gift Cards to Make a Payment
• Using a Customer Account to Make a Payment
• Using Direct Debit to Make a Payment (UK)
• Using Multiple Payment Methods
• Scheduling Payments
  • Scheduling a Single Payment
  • Creating a Payment Plan
  • Modifying a Scheduled Payment or Payment Plan
  • Processing a Scheduled Payment or Payment Plan
  • Deleting a Scheduled Payment or Payment Plan
• Voiding, Cancelling and Refunding Payments
  • Refunding a Payment
  • Voiding a Payment
  • Cancelling a Payment
  • Partially Refunding a Payment
  • Refunding a Payment Using a Different Payment Method
  • Cancelling or Voiding a Refund
• Payment Allocations
  • Payment Allocation Rules
  • Full Payment Allocation
  • Partial Payment Allocation
  • Over Payment Allocation
  • Refund Payment Allocation
  • Complimentary Tickets

You can create a payment plan, if you have the approriate permissions. The payments in the plan will all use the same payment method.

To create a payment plan, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order or Creating an Order.
   The Order|Summary page appears.
4. Click 'Schedule Payments'.
   The Schedule Payments dialog box appears.
   
5. Select the appropriate payment method, from the 'Payment Method' dropdown.
6. Complete the payment details. (Card swiping is not supported when scheduling payments prior to AudienceView 6.8.11 HotFix 5. EMV card swiping is not supported.)
7. Click 'Generate Payments'.
   The Schedule Payments dialog box closes and the Order|Summary page becomes active. The unprocessed payment is added to the order.
   
8. Click 'Create' or 'Apply'.
   A window confirming the application updated or created the order appears. The 'Amount Due' on the order reflects those payments processed.
9. Click 'OK'.

Information If a validation error occurs or the payment fails, it is recommended that you delete the payment plan and recreate it rather than updating the individual payments.

Scheduled Payment Combinations

The following table illustrates how AudienceView calculates payments based on the selected schedule type and frequency.