AudienceView Connect

Voiding a Payment

Void a payment when you need to cancel a payment that has not been reconciled. Voiding applies to local payments (e.g. cash, cheque, account, gift certificates/cards) and unreconciled credit/debit charges. For credit/debit card payments, neither the payment nor the void will appear on the customer’s credit/debit card statement. For payment methods that use an External Payment Gateway, the void transaction is communicated with the credit/debit card company. If the payment has been reconciled, refer to Refunding a Payment.

This is a valid method to use if the original payment was made by gift certificate/card. When voided, the application credits the original payment amount to the original gift certificate/card. If a secondary gift certificate was generated to hold the balance still to be redeemed from the original gift certificate, the application voids the secondary gift certificate and it can no longer be used.

To void a payment, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Locate and click to view the payment you want to void.
  5. Click 'Void'.
    A window prompts you to confirm the voiding of the selected payment.
    Once you click 'OK', you cannot reverse the void. The application will automatically save your changes.
  6. Click 'OK'.
    A window confirms that the application updated the order.
  7. Click 'OK'.

The original payment record is updated to reflect the void.

The payment transactions section only appears for credit/debit card transactions.