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Version:
6.8.0 Product Documentation
Release Notes
6.3.0 Product Documentation
AudienceView Documentation
Customer Services - Order Pages
Customer Services - Order|Search Page
Customer Services - Order|Summary Page
Customer Services - Order|Customer Page
Customer Services - Order|Notes Page
Customer Services - Order|Seats Pages
Customer Services - Order|Seats|Seats Page
Customer Services - Order|Seats|Requests Page
Customer Services - Order|Bundles Pages
Customer Services - Order|Bundles|Bundles Page
Customer Services - Order|Bundles|Seats Page
Customer Services - Order|Bundles|Items Page
Customer Services - Order|Bundles|Gifts Page
Customer Services - Order|Bundles|Requests Page
Customer Services - Order|Bundles|Charges Page
Customer Services - Order|Other Pages
Customer Services - Order|Other|Items Page
Customer Services - Order|Other|Charges Page
Customer Services - Order|Gifts Page
Customer Services - Order|Order History Pages
Customer Services - Order|Order History|Order Page
Customer Services - Order|Order History|Seats Page
Customer Services - Order|Order History|Tickets Page
Customer Services - Order|Order History|Gifts Page
Customer Services - Order|Order History|Gift Certificates/Cards Page
Customer Services - Order|Order History|Charges Page
Customer Services - Order|Order History|Miscellaneous Items Page
Customer Services - Order|Order History|Payments Page
Customer Services - Order|Order History|Bundles Page
Customer Services - Order|Order History|Correspondence Page
Handling Customer Orders
Creating an Order
Customers, Agents and Orders
Adding an Existing Customer Account to an Open Order
Creating an Order Using an Existing Customer Account
Adding a New Customer Account to an Open Order
Changing the Customer Account Associated to an Order
Adding a Ship-to Customer Account to an Order
Setting an Agent as the Order Customer
Removing the Customer Account Associated to an Order
Assigning a Customer to an Admission
Delivery Methods
Performance Seating Requests
Creating a Performance Seating Request
Closing a Performance Seating Request
Filling a Performance Seating Request
Making a Reservation
Checking a Seat’s Ticket Usage Status
Searching for an Order
Opening an Order
Using the Default Order Search
Using the Advanced Order Search
Modifying Seats on an Order
Changing the Price Type for a Seat on an Order
Changing the Price Type for a Seat on an Order Using the Seat Map
Overriding the Admission Amount or Charge on an Order
Adding New Seats to an Order for the Same Performance
Deleting an Admission from an Order
Using Order Notes
Managing Customer Passes on an Order
Assigning an Admission to a Customer’s Pass
Removing an Admission from a Customer’s Pass
Adding an Offer to an Order
Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
Adding an Offer to an Order Using the Order|Summary Page
Adding an Offer to an Order Using the Offers|Summary Page
Printing Orders
Printing or Reprinting
Preprinting
Printing a Payment Receipt
Printing Gift Certificates and Gift Cards
The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
Billing Customer, Shipping Customer and Agent Email Delivery Combinations
Generating an Invoice
Generating a Tax Receipt
Manually Generating a Tax Receipt
Manually Generating a Tax Receipt Number
Deleting a Tax Receipt
Voiding and Reissuing a Tax Receipt
Voiding a Tax Receipt
Reissuing a Tax Receipt
Order History
Handling Customer Payments
Currency Conversions
Using Credit and Debit Cards to Make a Payment
Credit Card Troubleshooting
Using Gift Certificates and Gift Cards to Make a Payment
Using a Customer Account to Make a Payment
Using Direct Debit to Make a Payment (UK)
Using Multiple Payment Methods
Scheduling Payments
Scheduling a Single Payment
Creating a Payment Plan
Modifying a Scheduled Payment or Payment Plan
Processing a Scheduled Payment or Payment Plan
Deleting a Scheduled Payment or Payment Plan
Voiding, Cancelling and Refunding Payments
Refunding a Payment
Voiding a Payment
Cancelling a Payment
Partially Refunding a Payment
Refunding a Payment Using a Different Payment Method
Cancelling or Voiding a Refund
Payment Allocations
Payment Allocation Rules
Full Payment Allocation
Partial Payment Allocation
Over Payment Allocation
Refund Payment Allocation
Complimentary Tickets
Searching for an Order
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Customer Services Guide
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Customer Services - Order
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Handling Customer Orders
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Searching for an Order
Table of Contents
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The following sections describe various ways to search for an existing order:
Opening an Order
Using the Default Order Search
Using the Advanced Order Search
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