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The Confirmation Email Invoice Template Versus the Order Confirmation Email Template

By default, there are two sets of invoice templates available:

  • Order Confirmation Email Template
  • Confirmation Email/Invoice Template

Below is a list of example scenarios and which template would be used in each:

Scenario Template Used Configuration
The confirmation will be sent via email to an Online user when an order is created online. Order Confirmation Email The default template is set on the Application Security application Roles|Basic page 'Email Template' field for the Internet role.
The confirmation will be generated when an Online user clicks the 'View Printer-Friendly Invoice' button on the online viewOrder.asp page. Confirmation Email/Invoice The default template is set on the Application Security application Roles|Basic page 'Default Invoice Template' field for the Internet role.
The confirmation will be generated when a Desktop user clicks the 'Invoice' button on the Customer Services application Order|Summary page. Confirmation Email/Invoice The default template is set on the Application Security application Roles|Basic page 'Default Invoice Template' field for the Internet role.
The confirmation will be sent via email when a Desktop user clicks the arrow next to the 'Invoice' button on the Customer Services application Order|Summary page and selects the Email option. Confirmation Email/Invoice The template is selected by the user at runtime
The confirmation will be generated when a Desktop user runs a batch of invoices in the Utilities application Orders|Order Invoice page using Email as the 'Target'. Confirmation Email/Invoice The template is selected by the user at runtime
The confirmation will be generated when a Desktop user runs a batch of invoices in the Utilities application Orders|Order Invoice page using Print as the 'Target'. Confirmation Email/Invoice The template is selected by the user at runtime